Come to one of the largest IT Services companies in the world!! Here you can transform your career!Why join TCS? Here at TCS we believe that people make a difference, which is why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.We are looking for a Service Desk Agent who wants to learn and transform their career. In this role you will need to have:
- Expertise in handling incidents reported by users via the helpline or incident recording platform;
- Log all helpline calls and record the incident on the ticketing platform.
- Respond on-site to user incidents reporting problems with the Workstation's computer equipment.
- Forward each incident (ticket) to the corresponding resolution group for prompt assistance.
- Advise users seeking support on processes unrelated to workstation issues.
- Receive and document service failures reported by users regarding the support of the different problem-solving groups.
- Monitor each ticket generated so that it is attended to within the levels agreed with each resolution group as per the service catalog.
- Report in real time a problem or failure in applications that affects a group of users with the same problem to be treated as a major incident.
- Review service levels and proactively implement improvement measures in the event of a decline in service performance.Prerequisites:
- Good communication skills in Portuguese/advanced English;
- Property to provide the best service;
- Track record for infrastructure and AMS as well.What can you expect from us?
- Professional development and constant evolution of your skills, always in accordance with your interests.
- Opportunities to work outside Brazil
- A collaborative, diverse and innovative environment that encourages teamwork.What do we offer?TCS Benefits – Brazil:Health InsuranceDental PlanLife insuranceTransportation VoucherMeal/Food VoucherDaycare AssistanceGym sessionTCS Cares – a free 0800 number that provides psychological (24 hours/day), legal, social and financial assistance to membersPartnership with SESCCertification RefundTCS Free Learning Portal – Online Courses and Live TrainingOpportunity for international experienceDiscount Partnership with Universities and Language SchoolsBring Your Buddy – By referring people you become eligible to receive a bonus for each hireTCS Gems – Performance RecognitionXcelerate – Career platform with free mentoringAt TATA Consultancy Services, we promote an inclusive culture and always work towards equity. This applies to gender, people with disabilities, LGBTQIA+, religion, race, ethnicity, that is, all our opportunities are developed with these principles in mind. We think about various actions for inclusion and social responsibility, in order to build a TCS that respects individuality. Be a TCSer!#VempraTCS