Service Desk Analyst

We are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world. We proudly serve more than 1500 customers through a vast and extremely complete portfolio, which includes the latest in technology, serving various sectors of the national and international market.
Responsibilities O analista de suporte ocupa-se do atendimento em infraestrutura por telefone e email, em espanhol e português. Realiza o gerenciamento do Voice Mail.
Qualification: Conhecimento intermediário/avançado em TI;
Desejável experiencia anterior em suporte a clientes, contact center/service desk.
Inglês intermediário. Our #wiproites have: • Food Vouchers;
• Childcare assistance;
• 100% Life Insurance;
• Annual bonus (PLR);
• Two training platforms: WiLearn with 10,000 trainings
• Discounts for purchases and courses in a partner network;
• #IPreferToRefer(Wiplinks) - every contributor earns a bonus for referring a person who also becomes a #Wiproite.
• Recognition program for time in the company: commemoration with certificate + points in the "Winner Circle" program;
• Yoga, Pilates and Meditation classes;
• Online Nutritionist Program: encouraging good eating habits and defining a nutritional plan;
• Lectures and workshops: encouraging health and well-being, Career Workshops, Leadership Development Plan.
Wipro is an egalitarian company that offers employment opportunities to all people, running a selection process that does not consider race, gender, nationality, ancestry, disability, sexual orientation or any other status protected by applicable law. TIS Service Desk

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