Service Desk Analyst

Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.We are looking for " Service Desk Analyst" who wants to learn and transform his career.Must HaveGood written communication (chat support) and clear conversation for telephone supportGood logical thinking to solve problems/find solutionsPortuguese (will work in Latin America in portuguese); Basic/intermediary IT experienceResponsible for first level problem solving, remote access, telephone support, Chat system support, backlog management, in the Latin American region, working in Portuguese and Spanish language. Responsibilities include, but are not limited to: Monitoring, unlocking accounts, resetting passwords, providing support and troubleshooting, analyzing cases, raising priorities, troubleshooting the office 365 package.What do we offer?TCS Benefits – Brazil:Health insuranceDental PlanLife insuranceTransportation vouchersMeal/Food VoucherChildcare assistanceGympassTCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associatesPartnership with SESCReimbursement of CertificationsFree TCS Learning Portal – Online courses and live trainingInternational experience opportunityDiscount Partnership with Universities and Language SchoolsBring Your Buddy – By referring people you become eligible to receive a bonus for each hireTCS Gems – Recognition for performanceXcelerate – Free Mentoring Career PlatformAt TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!#Buildingonbelief