Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.We are looking for Service Desk Analyst (Bilingual - Spanish and Portuguese) who wants to learn and transform his career.In this role you will:Receiving customer and internal requests and issues related to IT services at the 1st support level via various mediums (mainly e-mail or self-service portal etc)Reading and/or listening to problem descriptions, information needs and support requests, while showing customer understanding and empathy as well as safeguarding our business interests and limiting the company's liabilities and risks.Properly documenting all necessary information in the ticketing system.Creating, following-up and updating tickets and assigning the correct priorities and categories.Interpreting and analyzing the available information for determining the course of action to resolve the incident or fulfill the request.Providing feedback, status and resolution information to the requestor and to the relevant stakeholdersAnd much better if you stand out for:ITIL Knowledge, Windows 10, Office365, Servicenow, Citrix, Active DirectoryStrong communication skillsLanguage skills Spanish – Advanced or Fluent (customer communication, tickets solving, and main responsibilities will be conducted in Spanish).Problem solving skills and analytical thinkingEffective Probing to quickly identify the core of the end-users' issuesWork experience on application maintenance and customer servicePassion and strong interest in ITGood understanding of database structures, queries and toolsReady to learn every dayAttentive to procedure changesWhat can you expect from us?• Professional development and constant evolution of your skills, always in line with your interests.• Opportunities to work outside Brazil• A collaborative, diverse and innovative environment that encourages teamwork.What do we offer?TCS Benefits – Brazil:Health insuranceDental PlanLife insuranceTransportation vouchersMeal/Food VoucherChildcare assistanceGympassTCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associatesPartnership with SESCReimbursement of CertificationsFree TCS Learning Portal – Online courses and live trainingInternational experience opportunityDiscount Partnership with Universities and Language SchoolsBring Your Buddy – By referring people you become eligible to receive a bonus for each hireTCS Gems – Recognition for performanceXcelerate – Free Mentoring Career PlatformAt TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!#Buildingonbelief #ServiceDesk #Support #ITIL #Servicenow #Citrix #Active Directory
