Come to one of the largest IT Services companies in the world Here you can transform your career Why join TCS? Here at TCS we believe that people make a difference, which is why we live in a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal setting to expand ideas through the right tools, contributing to our success in a collaborative environment. Seek Service Desk Agent who wants to learn and transform their career. In this role you will need to have: • Expertise in responding to incidents reported by users through the helpline or incident registration platform; • Log all helpline calls and log the incident on the ticket registration platform. • Attend in loco to the user's incidence reporting problems with the computer equipment of the Workstation. • Forward each incident (ticket) to the corresponding resolution group for prompt service. • Advise users seeking support on processes unrelated to workstation issues. • Receive and document service failures reported by users regarding the service of the different problem solving groups. • Monitor each ticket generated so that it is attended within the levels agreed with each resolution group according to the service catalog. • Report in real time a problem or failure in applications that affects a group of users with the same problem to be treated as a major incident. • Review service levels and proactively execute improvement measures in the event of a drop in service performance. Prerequisites: • Good communication in advanced Portuguese/English; • Property to provide the best service; • Track record for infrastructure and AMS as well. What can you expect from us? • Professional development and constant evolution of your skills, always in accordance with your interests. • Opportunities to work outside Brazil • A collaborative, diverse and innovative environment that encourages teamwork. What do we offer? TCS Benefits – Brazil: Health Plan Dental Plan Life Insurance Transportation Voucher Meal/Food Voucher Auxílio Creche Gympass TCS Cares – toll-free 0800 that provides psychological (24 hours a day), legal, social and financial assistance to members Partnership with SESC Certification Reimbursement TCS Free Learning Portal – Online Courses & Live Training Opportunity for international experience Discount Partnership with Universities and Language Schools Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire TCS Gems – Performance Recognition Xcelerate – Career platform with free mentoring N TATA Consultancy Services promotes an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA, Religion, Race, Ethnicity, that is, all our opportunities are worked with these principles. We think of various inclusion and social responsibility actions, in order to build a TCS that respects individuality. Be a TCSer VempraTCS