.Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment. We are looking for Service Desk Lead, who wants to learn and transform his career. In this role you will:To Manage the Helpdesk staff to ensure consistent and high quality services to the customer in line with all SLAs and KPIsTo mantain an effective and efficent help desk tightly linked with customer business objectives.Ensure continuoous improvement of services prvided to customer.Provide Problem Management system support activities.Ensure operational excellence of the Helpdesk.Implement & maintain staffing and scheduling for HelpdeskAnd much better if you stand out for:Systems engineer or technologist, in computer science or related, with experience in management of service desk work teams, who meets the satisfaction levels of the support service and the deliverables necessary for service measurement, maintenance, provisioning and optimizationExperience to lead operation with more 3.000 users and 4.000 hosts, 10.000 tickets/monthExperience to lead process for automation to avoid no complex tickets goes to human attendment English Advanced/fluent; Desirable Skills:Good understanding of creating runbooksGood communication at managerial levelMotivate team to improve operationKeep team to work for the best all timeOrganized and keep track of KPIs on-hands . >>>> >What do we offer? TCS Benefits – Brazil:Health insuranceDental PlanLife insuranceTransportation vouchersMeal/Food VoucherChildcare assistanceGympassTCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associatesPartnership with SESCReimbursement of CertificationsFree TCS Learning Portal – Online courses and live trainingInternational experience opportunityDiscount Partnership with Universities and Language SchoolsBring Your Buddy – By referring people you become eligible to receive a bonus for each hireTCS Gems – Recognition for performanceXcelerate – Free Mentoring Career PlatformTata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process