Come to one of the largest IT Services companies in the world!!
Here you can transform your career!
Why join TCS?
Here at TCS we believe that people make a difference, which is why we live a culture of unlimited learning full of opportunities for improvement and mutual development.
The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.
We are looking for a Service Desk Junior who wants to learn and transform their career.
Key Responsibilities / Expectations from the Role: 1.
Ticket Management: Receive, prioritize, and manage service desk tickets using ServiceNow 2.
Troubleshooting and Issue Resolution: Diagnose and troubleshoot hardware, software, and network problems.
Analysts may guide users through problem-solving steps or escalate issues to higher support levels when necessary.
3.
User Support and Guidance: Provide direct support to users, helping them with system issues, access requests, password resets, and other general IT inquiries.
(Spanish and Portuguese) 4.
Documentation: Maintain detailed documentation of issues, solutions.
5.
Monitoring and Reporting: Monitor service desk activity, including tracking open vs. closed tickets and ensuring compliance with Service Level Agreements (SLAs).
6.
Customer Service: Maintain a high level of customer service, ensuring that end-users are satisfied with the support provided.
7.
Continuous Improvement: Participate in team reviews, suggest process improvements, and collaborate with IT teams to enhance service quality.
8.
Spanish Language Native + Portuguese Desired Competencies (Technical / Behavioral Competency) Must Have: Skill Spanish(Advanced) , Customer service, Laptop/ Desktop (Windows) , O365, ServiceNow Good to Have: MS Office, Teams, ServiceNow and customer service What do we offer?
TCS Benefits – Brazil: Health Insurance Dental Plan Life insurance Transportation Voucher Meal/Food Voucher Daycare Assistance Gym session TCS Cares – a free 0800 number that provides psychological (24 hours/day), legal, social and financial assistance to members Partnership with SESC Certification Refund TCS Free Learning Portal – Online Courses and Live Training Opportunity for international experience Discount Partnership with Universities and Language Schools Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire TCS Gems – Performance Recognition Xcelerate – Career platform with free mentoring At TATA Consultancy Services, we promote an inclusive culture and always work towards equity.
This applies to gender, people with disabilities, LGBTQIA+, religion, race, ethnicity, that is, all our opportunities are developed with these principles in mind.
We think about various actions for inclusion and social responsibility, in order to build a TCS that respects individuality.
Be a TCSer!
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