Service Manufacturing Engineering Technical Program ManagerSupport and ServiceImagine what you could do here at Apple. Innovation runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The people here at Apple don't just build products — they craft the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do.Apple is seeking an experienced engineer to support AppleCare's repair processes. In this role, you will be responsible for introduction, qualification, and improving service processes in high-volume repair sites. You will partner with AppleCare and Operations engineering teams to set up and drive sustaining performance at a repair site, supporting a best-in-class customer experience to work towards product solutions, increase repair efficiency, and control product quality.The ideal candidate has a demonstrated track record of leading or supporting a fast-paced service or production operation. You'll have experience driving both strategic and tactical initiatives, and providing status to peers, executive management, and 3rd party representatives. You have excellent verbal and written communication skills and are able to effectively interact across multiple levels in the organization. The ability to both work independently and as part of a large multi-functional team is essential. You're passionate about manufacturing and seeking the best possible outcome at every opportunity.DescriptionThe Technical Program Manager (TPM) will supervise, maintain, and drive improvements in high volume screening and repair solutions at contract manufacturer sites in the Americas. You'll join a team of TPMs tasked with driving innovative new service processes that will set the bar for quality in the service industry, while reducing our environmental impact and improving the cost efficiency of service.Be an advocate for the customer, making sure that their needs are represented across all divisions of the company.Lead all site technical process performance and critical metrics, including test, inspection, quality, and repair processes.Investigate site technical issues, from identification and root cause to a working solution.Lead DOE cycles and development builds, repair line and process qualification.Maintain and document globally consistent processes.Implement and validate process changes.Find opportunities for process and quality improvement.Support investigation and resolution of critical issues by channel, escalation, and executive teams.Minimum QualificationsBS/MS in engineering field (manufacturing, industrial, or mechanical preferred).5+ years experience of industrial, manufacturing, process, or quality engineering in a manufacturing environment.Exceptional focus on the customer experience.Provides direction, mentorship, and resources to other engineering groups and project leaders as well as factory technicians.Ability to work independently.Solid understanding of failure analysis processes, tools, and techniques for consumer electronics preferred.Experience in root cause analysis and corrective action plan development and execution.Ability to multi-task and lead meaningful priorities in a data-driven and results-oriented manner.Excellent verbal and written communication skills.Experienced in documenting operating procedures and technical guidance.Solid understanding of statistics, and experience using quality methodologies such as design of experiments, statistical process control, sampling strategies, FMEA, and GR&R/CPK.Experience defining Incoming Quality Control (IQC), Outgoing Quality Control (OQC), and field quality performance data to drive quality and efficiency improvements.Solution-focused work ethic with a high degree of flexibility supporting multiple projects of varying complexity and priority.Up to 30% travel between sites would be required. Locations include and not limited to: Canada, Colombia, Brazil, Mexico, China, and domestic sites.Key QualificationsPreferred QualificationsSolid understanding of any of the following systems: Agile, SAP, Tableau, JMP and shop floor systems knowledge is a plus.Lean manufacturing training or experience preferred.Engineering experience in high volume manufacturing.OEM management in a technical capacity.10+ years experience of industrial, manufacturing, process, or quality engineering in high-volume consumer electronics manufacturing environment.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
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