Service Request Management Analyst (3837) Job type: Legal entity Legal entity Service Request Management Analyst| Fluent English | International ProjectCome work for a large global financial and insurance products company! This is your chance !!Start a successful career in a renowned company in the international market! Great opportunity!Global insurance and asset management company seeks a responsible, organized, dynamic and team-oriented person.Check the requirements.Responsibilities and assignments Work with internal customers, technical teams, and vendors to bridge the gap between request submissions and service delivery; Get out in front of open requests by monitoring all open requests daily and ensure they are being handled expeditiously and within the written SLAs; Maintain a priority focus on new hire onboarding to ensure all new employees have everything they need to begin work on their first day; Maintain a priority focus to ensure all employees that have terminated, have a record logged in ServiceNow by their manager to ensure accounts are deactivated appropriately and timely; Provide request coordination duties such as assign tickets, reassign tickets, help technicians prioritize and balance out ticket volumes in their assignment queues; Log and communicate improvement opportunities to management for consideration; Assist in managing, (creating, modifying, retiring) Knowledge Articles for Service Request; Work with reporting as needed to review and align on Service Request KPIs; Collaborate with the Service Request team in weekly team meetings; Manage and maintain documentation where needed; Assist with onboarding training for Service Request as needed; Actively engage with stakeholders to ensure Service Request best practices are understood and being adhered to by all involved. Requirements and qualifications English: Advanced or fluent; Bachelor's degree in Information Systems or related field or equivalent work experience; ITIL v3 or v4 Foundations preferred; 2+ years of overall service management experience; Exceptional customer service skills are a must; Working knowledge of ITIL and/or ITSM; Strong technical analysis, planning, time management and organizational skills; Ability to set direction and approach and execute delivery; Must be a Team Player and foster an environment of relationship building and collaboration in a positive and respectful manner; Ability to influence peers and stakeholders; Strong written and verbal communication skills; Excellent attention to detail; Must be flexible with a strong ability to problem-solve; Must be able to work independently in a fast-paced environment. Additional informationHiring model:PJForm of operation:100% RemoteProcess stages Step 1: Registration 1 Registration Step 3: Entrevista RH 3 Entrevista RH Step 4: Entrevista Cliente 4 Entrevista Cliente Step 5: Hiring 5 Hiring
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