About UsAirswift is the leading workforce solutions provider to the STEM industries.
For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to STEM industries.
Today, we are an integrated team of over 900 employees across 37 countries, supporting over 8,000 contractors globally.We are a people business – we transform lives through the world of work.
We care about wellbeing, community engagement and our planet – we plant a tree for every person placed in a job globally!
We have a passion for growth, including investing in the development of our people.We support professionals looking for jobs with exceptional firms in the technology, construction, and engineering sectors.Role DescriptionThe Service Support Analyst will play a crucial role in providing high-quality technical support, leadership, project assistance, and vendor management for Airswift.
The successful candidate will work alongside global teams to ensure the smooth operation of IT services and support the successful delivery of business objectives.
This position offers exposure to a wide range of IT-related projects and activities, providing both technical challenges and opportunities for professional growth within the organisation.Principle Accountabilities:Provide support to Airswift users across the range of services provided to our staff within SLA standards.Take responsibility for identifying fixes for high priority problems, ensuring that system problems are recovered as quickly as possible and with minimal business impact.Manage the relationship with 3rd party vendors and partners to ensure high quality service delivery and undertake regular service reviews.Undertake leadership responsibility of the Service Support Analyst and act as an escalation point for the ASPAC region.Lead in the implementation and upgrade of IT systems with the ASPAC region, which is required to meet the tactical or strategic goals of Airswift.Assist in the maintenance, procurement, configuration and provisioning of all authorised software/hardware.Responsible for the maintenance and availability of local infrastructure platforms where appropriate.Support key projects whilst maintaining service delivery.Ensuring full compliance with the IT security policy.Person Specification:Can do attitude and positive outlook.Ability to multitask and work under pressure.Takes ownership of challenges through to conclusion.A service and customer centric approach.Excellent analytical capabilities, research, problem solving, and time management skills required.Ability to work effectively in a team environment.Skills, Knowledge, and Experience:System Administration of Windows 11 and Windows Server 2016.Microsoft Office.Antivirus/Encryption.Experienced in working with Service Desk systems.Office365/Azure AD experience will be beneficial.Demonstrated ability to lead, train, and motivate other team members.Strong verbal and written communication skills, interpersonal skills and the ability to build solid business relationships.Demonstrated ability to function in a fast paced, ambiguous environment working with multiple and diverse responsibilities.Ability to handle and prioritise a varied and sometimes heavy workload.Proven experience in providing a high level of customer service.Educated to AS / A Level (or equivalent).MCP or equivalent certificate.2-3 years of experience in systems and network administration.ITIL Foundation Certificate.What we can offer you!Attractive monthly base salary + competitive commission/performance bonus.Genuine career progression opportunities, either locally or globally!World-class training programmes and development opportunities.Virtual Onboarding Events exclusively for new hires.Team driven environment, supportive culture with a focus on work-life balance.Career breaks available after one year.Real time recognition through our employee reward platform.Mental Health First Aiders to signpost you to support when you need it.Yearly destination trips as part of our High Flyers program (Dubai, Buenos Aires, etc…).Charity days for various important causes such as Relay for Life and Earth Day.Our Core Values:Growth - In life and business, one must grow to flourish and achieve high ambitions.
Growth requires change, challenge, risk and sacrifice - we will always choose growth.Life – Above all else, we value life.
The quality of life, both in and outside of work, profoundly influences our well-being and our impact on the world.Excellence - We deliver, holding ourselves accountable for results.
Our customers see excellence in everything we do.Integrity - We are ethical, open, honest and authentic.
People trust us to do the right thing for the right reason.Visit our website and social media to find out more!
- www.airswift.comThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.Diversity & InclusionAt Airswift, we believe that diversity is critical to our success and makes us a great place to work.
We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.Please click here to view our privacy policy.
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