Zendesk is at the forefront of Custom Service Software innovation, providing cutting-edge solutions to complex challenges faced by our clients worldwide. We are seeking a seasoned Implementation Consultant to join our Professional Services team. As a Services Consultant at Zendesk, you will play a crucial role in ensuring our customers successfully implement and optimize their Zendesk instances. You will be a key partner, working closely with clients to understand their unique business needs and map them effectively to Zendesk's software capabilities. This role requires a blend of product expertise, project management skills, and a passion for relationship building.Key Responsibilities:Customer Partnership: Serve as a trusted advisor and key partner for customers throughout the implementation and optimization of their Zendesk project.Product Expertise: Leverage deep product knowledge to align customer business needs with Zendesk's capabilities, ensuring a seamless integration and maximizing the value of the platform.Project Management: Oversee various projects concurrently, ensuring timely and successful delivery of customer solutions.Communication & Facilitation: Lead meetings to facilitate discussions with customers, providing clear and effective communication through the project lifecycle.Cross Functional Collaboration: Work closely with internal teams, including Project Managers, Technical Architects, Developers, Sales, & Customer Success to ensure project success and alignment across all stakeholders.Problem Solving & Flexibility: Utilize strong problem-solving skills to manage risks and adapt to the unique challenges of each project, ensuring successful outcomes despite varying project requirements.Methodology Advancements: Contribute to the continuous improvement of Zendesk Professional Services's methodologies and tools, bringing a fresh perspective and innovative approach to the team.Qualifications:Proven experience in software implementations, in a customer-facing role.Strong project management skills with a track record of on-time delivery of projects.Excellent verbal and written communication.Ability to build strong relationships with customers and internal teams.Strong problem-solving skills and flexibility to adapt to changing projects and needs.Passion for advancing methodologies and continuous improvement.Ability to travel as needed for customer projects and internal offsites.
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