Zendesk is at the forefront of Custom Service Software innovation, providing cutting-edge solutions to complex challenges faced by our clients worldwide.
We are seeking a seasoned Implementation Consultant to join our Professional Services team.
As a Services Consultant at Zendesk, you will play a crucial role in ensuring our customers successfully implement and optimize their Zendesk instances.
You will be a key partner, working closely with clients to understand their unique business needs and map them effectively to Zendesk's software capabilities.
This role requires a blend of product expertise, project management skills, and a passion for relationship building.
Key Responsibilities:
Customer Partnership: Serve as a trusted advisor and key partner for customers throughout the implementation and optimization of their Zendesk project.
Product Expertise: Leverage deep product knowledge to align customer business needs with Zendesk's capabilities, ensuring a seamless integration and maximizing the value of the platform.
Project Management: Oversee various projects concurrently, ensuring timely and successful delivery of customer solutions.
Communication & Facilitation: Lead meetings to facilitate discussions with customers, providing clear and effective communication through the project lifecycle.
Cross Functional Collaboration: Work closely with internal teams, including Project Managers, Technical Architects, Developers, Sales, & Customer Success to ensure project success and alignment across all stakeholders.
Problem Solving & Flexibility: Utilize strong problem-solving skills to manage risks and adapt to the unique challenges of each project, ensuring successful outcomes despite varying project requirements.
Methodology Advancements: Contribute to the continuous improvement of Zendesk Professional Services's methodologies and tools, bringing a fresh perspective and innovative approach to the team.
Qualifications:
Proven experience in software implementations, in a customer-facing role.
Strong project management skills with a track record of on-time delivery of projects.
Excellent verbal and written communication.
Ability to build strong relationships with customers and internal teams.
Strong problem-solving skills and flexibility to adapt to changing projects and needs.
Passion for advancing methodologies and continuous improvement.
Ability to travel as needed for customer projects and internal offsites.
#J-18808-Ljbffr