What success looks like in this role: How would be your daily?Support the SAM Practice in delivering its services to our global clientsCollaborates with other SAM team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.Provides point of contact for solutions and related questions or issues on software licensingFacilitates Unisys standard processes for ITIL core functions such as Software Asset ManagementProvides point of contact for process related questions or issues and facilitates process related meetingsThe successful candidate will also be expected to familiarize with one or more of major publisher licensing terms and conditionsEnsures contractual service support requirements are understood and managed.Presents operational and service level reports and explains service level support available to internal or external customers.Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.Conducts workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation.Reviews trend analysis to conduct Proactive Problem Management and eliminate reoccurring issuesWorks closely with Service Delivery Managers to proactively monitor SLA performance and report on them accurately.#LI-OC1You will be successful in this role if you have:What can we expect about you?Completed degree in technology.Fluent EnglishGood experience in Software Asset Management and Software License Management, software acquisition or IT asset management.Good knowledge of Licensing for one or more major publishers Microsoft, Adobe, Oracle, VMware, IBM.Knowledge of software asset management tools and processes.Knowledge of ServiceNow or another ITSM tool.Basic knowledge of ITIL V4 processes.Good Excel skills.Good analytical skills.Note: this position is working from Home, however, for those who are living in São Paulo and regions, it would be Hybrid 3 x in a week (24km to São Paulo's office). Nice to haveAdvanced Spanish to participate in meetings.#LI-MV1Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
