Job Description - Software Asset Management Specialist (Americas) (24000666) Software Asset Management Specialist (Americas) - ( 24000666 ) About Us WSP is a global leader in engineering and professional services . We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide . In order to achieve the priorities and enablers defined for IT Services in support of the business strategy , IT is undertaking a global transformation program . This role is part of the AMERICAS Hub , reporting to the IT Service Manager. Position Summary The Software Asset Manage ment Specialist will be responsible for software asset management lifecycle operational activit i es in accordance with defined processes, operating proc ed ures and policies. Job Responsibilities : Responsibilities of this role include (but are not limited to): Pr ocess software Requests through defined lifecycle software asset management processes . Ensure timely ordering and delivery of software licenses to meet service levels and provide a positive user-experience, especially for onboarding and to improve business productivity . Respond to escalations and licensing queries from stakeholders. Ensure compliant use of the license management tool within the operation . Maintain a single record so all WSP IT software assets are managed throughout their lifecycle, from procurement to deinstallation . All purchase related information must be captured and store d, including license entitlements, proof of purchase, license keys, activation information, and so on. Provide inputs to and maintain a software renewals calendar. Support software installation activities . Engage as required with software vendors, O n S ite S upport teams and SCCM / Intune teams and supply the necessary information to ensure timely and accurate software delivery. Engage in license optimization initiatives . Collaborate with Engineering teams around optimization of engineering software . Support audit and compliance activity by providing reporting required to support audit/regulatory requirements. Provide necessary inputs into financial and budgetary processes. Through local governance and by preparing detailed audit information and operational metric s analysis , (using PowerBI dashboards as the single source of truth) , highlight operational gaps and issues that require focus , ensure these are addressed as required in alignment with ITSM practices. Where processes and/or operating procedures may need adjusting to drive improvement , raise as required to ITSM Practice s and provide feedback / inputs as necessary. Support t ransitional activities as operations are internalized and share Knowledge as required . Skills and Qualifications: Required A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard. 5+ years of experience working in an ITIL aligned operational role ( Software Asset Management or similar) . Solid knowledge and experience of ServiceNow. Enthusiasm and dedication to drive continual improvement and, or change. Excellent analytical and communication (both verbal and written) skills. Experience of working to (and exceeding) Service Level Agreements. Process orientated with a methodical and planned approach to achieving goals. Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting excellent communication and influencing skills. Be comfortable with ambiguity, thrive on change and engender a collaborative approach. Act as an advocate for the IT Organisation both externally and internally. Preferred Bachelor's degree in Information Technology or a related field. Primary Location Other Locations
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