Job Description - Software Asset Management Specialist (Americas) (24000666)
About Us
WSP is a global leader in engineering and professional services.
We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide.
In order to achieve the priorities and enablers defined for IT Services in support of the business strategy, IT is undertaking a global transformation program.
This role is part of the AMERICAS Hub, reporting to the IT Service Manager.
Position Summary
The Software Asset Management Specialist will be responsible for software asset management lifecycle operational activities in accordance with defined processes, operating procedures, and policies.
Job Responsibilities:
Process software requests through defined lifecycle software asset management processes.
Ensure timely ordering and delivery of software licenses to meet service levels and provide a positive user experience, especially for onboarding and to improve business productivity.
Respond to escalations and licensing queries from stakeholders.
Ensure compliant use of the license management tool within the operation.
Maintain a single record so all WSP IT software assets are managed throughout their lifecycle, from procurement to deinstallation.
Capture and store all purchase-related information, including license entitlements, proof of purchase, license keys, activation information, and so on.
Provide inputs to and maintain a software renewals calendar.
Support software installation activities and engage with software vendors, On-Site Support teams, and SCCM/Intune teams to ensure timely and accurate software delivery.
Engage in license optimization initiatives and collaborate with Engineering teams around optimization of engineering software.
Support audit and compliance activity by providing reporting required to support audit/regulatory requirements.
Provide necessary inputs into financial and budgetary processes.
Highlight operational gaps and issues that require focus through detailed audit information and operational metrics analysis.
Raise process adjustments to drive improvement as required to ITSM Practices.
Support transitional activities as operations are internalized and share knowledge as required.
Skills and Qualifications:
Required:
A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard.
5+ years of experience working in an ITIL aligned operational role (Software Asset Management or similar).
Solid knowledge and experience of ServiceNow.
Enthusiasm and dedication to drive continual improvement and change.
Excellent analytical and communication (both verbal and written) skills.
Experience of working to (and exceeding) Service Level Agreements.
Process-oriented with a methodical and planned approach to achieving goals.
Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and exhibiting excellent communication and influencing skills.
Comfortable with ambiguity, thriving on change and engendering a collaborative approach.
Act as an advocate for the IT Organisation both externally and internally.
Preferred:
Bachelor's degree in Information Technology or a related field.
Primary Location
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