Job descriptionSoftware Asset Specialist | Fluent English | International ProjectJoin a renowned global leader in insurance and asset management with a strong, established presenceStart a successful career in a renowned company in the international market! Great opportunity!Main responsibilitiesDefine software (and potentially hardware) asset management processes, document processes using process workflow and create process documentation;Manually research, gather and load software metadata into technology solution;Write user acceptance test (UAT) cases/UAT metadata and solution;Create communications plan/communication material;Create training plan/training material;Project functions may require a "run function" task below that is established in the project in order to turn over the output to run support;Provide oversight for one or more Software (SW) Asset Management processes;Focus on managing SW assets, specifically information technology type resources or capabilities that contribute to the delivery of a service, examples are the following: Software, Software License, License Key, Software Contracts, and other Critical Documentation, etc; Accountable to the organization for stewardship of SW assets deemed as having financial value. Ensure that SW assets required to deliver services are properly controlled, and that accurate and reliable information about those SW assets is available when and where it is needed;Other ActivitiesExecute on an/or provide oversight for one or more Software or Hardware Asset Management processes, as required;Manage Assets, IT resources, or capabilities that contribute to the delivery of an IT service: Software, Software License, License Key, Software Contracts, Virtual Server;Ensure that assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed;Facilitate the documentation and creation/maintenance of frameworks for all applicable processes and procedures monitor for process compliance and adherence, ensure processes are performing according to the agreed and documented standard; continually review for best practice approach, practices, make suggestions and coordinate process/services improvements as appropriate;Design, specify, implement detailed service, process measurements, and create/maintain applicable reports/dashboards. This information is provided at a variety of levels, operational details, operational dashboard, and governance dashboard;Measurement and evaluation of process performance aligned to Critical Success Factors and Key Performance Indicators, as defined by the process;Facilitate the day-to-day "request, receipt, identification, management, and withdrawal" of IT managed Service Assets (Hardware and Software);Create and maintain accurate inventories and perform regular reconciliations of (a) what is owned against (b) what is installed against (c) what is recorded in asset management system (AMS). Ensure that up to date (and historical) records are managed through the collection of key attributes such as name, status, version, ownership, cost, entitlements, contracts, depreciation, location, product type, and CI to CI relationships. Ensure changes to assets (under management) are done so based on formal approvals in accordance with the Change Management and/or other authoritative processes. Specific to Service Asset (software);Execute on the negotiation, processing and facilitation of approvals for software/hardware asset renewals and subscriptions;Ensure that there is proper management of budget, and financial approval for new software and renewals are obtained;Ensure that software purchasing arrangements/contracts are negotiated and structured to minimize cost while ensuring control. Legal and financial risk exposure is properly observed and mitigated where appropriate (re: terms and conditions, use without license, proof of license, etc.). Ensure reliable financial information (from procurement to disposal) is available where and when it is needed;Monitor all relevant Administrative Tools (i.e., Email, SharePoint, Service Management tool, excel) daily and execute day to day duties as defined by process; and manage process related issues as they arise. Perform verifications & audits. Provide status accounting reports;Administer the Service Asset and Configuration Management "control" process.If required, perform duties in the following areas: Instruction (training), directing, and checking the work of others; managing vendor partners; advising Senior Management on improvements to strategies and techniques; manage projects where appropriate; train staff on processes and procedures; and facilitate external or internal audit requests as needed. Requirements and skillsEnglish: Advanced or fluent.6-7 years' experience required on Technical Competencies: Advanced working knowledge of commonly utilized tools (e.g. Service Now, SharePoint, MS Project, MS Office products).Four-year degree required in related fields of study, or equivalentWork experience. 6-10 years of direct or indirect exposure to Service Management Service Asset & Configuration, Release, Change, Incident and Problem Management.Specialty Field will be Software Asset Management, requiring in-depth knowledge of Microsoft, Oracle, and SAP.Will be required to learn other vendors/products under position as well.Additional informationModelo de contratação:PJForma de atuação:Remota 100%
#J-18808-Ljbffr
