Job Title: Software Asset Management Specialist
Minimum Requirements:
English: Advanced or fluent.
6-7 years experience required on Technical Competencies: Advanced working knowledge of commonly utilized tools (e.g. Service Now, SharePoint, MS Project, MS Office products).
Four-year degree required in related fields of study, or equivalent.
Work experience: 6-10 years of direct or indirect exposure to Service Management, including Service Asset & Configuration, Release, Change, Incident, and Problem Management.
Specialty Field: Software Asset Management, requiring in-depth knowledge of Microsoft, Oracle, and SAP.
Will be required to learn other vendors/products under position as well.
Key Responsibilities:
Define software (and potentially hardware) asset management processes, document processes using process workflow, and create process documentation.
Manually research, gather, and load software metadata into technology solutions.
Write user acceptance test (UAT) cases/UAT metadata and solution.
Create communications plan/communication material.
Create training plan/training material.
Provide oversight for one or more Software (SW) Asset Management processes.
Focus on managing SW assets, specifically IT resources or capabilities that contribute to service delivery, including Software, Software License, License Key, Software Contracts, and other Critical Documentation.
Accountable for stewardship of SW assets deemed as having financial value. Ensure that SW assets required to deliver services are properly controlled, and that accurate and reliable information about those SW assets is available when and where it is needed.
Other Activities:
Execute and/or provide oversight for one or more Software or Hardware Asset Management processes as required.
Manage assets, IT resources, or capabilities that contribute to the delivery of an IT service.
Facilitate the documentation and creation/maintenance of frameworks for all applicable processes and procedures, monitor for process compliance and adherence.
Design, specify, implement detailed service, process measurements, and create/maintain applicable reports/dashboards.
Measurement and evaluation of process performance aligned to Critical Success Factors and Key Performance Indicators.
Facilitate the day-to-day request, receipt, identification, management, and withdrawal of IT managed Service Assets (Hardware and Software).
Create and maintain accurate inventories and perform regular reconciliations of assets.
Execute on the negotiation, processing, and facilitation of approvals for software/hardware asset renewals and subscriptions.
Ensure that there is proper management of budget and financial approval for new software and renewals.
Monitor all relevant Administrative Tools daily and execute day-to-day duties as defined by process.
Administer the Service Asset and Configuration Management control process.
Original job Software asset specialist /3835/ posted on GrabJobs. To flag any issues with this job please use the Report Job button on GrabJobs.
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