Core skills: Solutions Engineering, Streaming Media (OTT) Engineering, Customer Service, Technical Troubleshooting, Software EngineerBitmovin is a global Series-C SaaS scale-up that provides award-winning video streaming technology to world-renowned brands including Disney, Warner Brothers Discovery, BBC, Red Bull Media House, Hulu, and The New York Times .
At Bitmovin , we know that to be the best, we have to have the best people.
So we are an inclusive flexible employer of some of the most impressive and diverse talent across the globe, with a culture that enables you to see success by being your best self.
Our Software Support team is looking for a Software Engineer in Support to be the technical voice of our products in post-sales technical support activities.
We seek to maximize the value our customers gain from our products in media compression, playback, and analytics.Your Impact You will make an impact that matters by:Becoming intimately familiar with customers' integration and use of Bitmovin products in their video workflows to assist in problem identification and resolution.Triaging and troubleshooting reported support cases to determine root causes and find potential solutions or workarounds.Being the voice of Bitmovin to customers, including industry-leading Video Streaming content providers, and advocating for those customers' needs within Bitmovin.Establishing a trusted advisor relationship with customers, offering custom solutions to address reported problems, providing recommendations and training while taking named technical ownership of key growth and strategic accounts across within the region, in partnership with Customer Success Managers.It would be great if you have experience in:Support or other service-oriented customer-facing roles.Excellent written and verbal communication, love for communicating with people.Software development and troubleshooting complex technical issues as well as researching and offering solutions, including potential workarounds.Using support and CRM tools such as Zendesk/Intercom/Jira Service Desk.Video compression and/or playback technologies.It would be even better if you have: Experience with mobile development.Experience with video encoding.Experience with Git and CI/CD processes.Third language to English and Portuguese (Spanish, written and spoken).Knowledge of DevOps methodologies and appreciation for the value that technologies like Serverless and Kubernetes bring to the software deployment and development process.Experience in Linux systems administration.A desire for a career path as a Solutions Engineer or Solutions Architect, as opposed to contributing to core product development.Apply for the role, and let's get talking!#J-18808-Ljbffr