Software Support Engineer

Wave Energy is looking for a Software Development Support Specialist who is passionate about coding and dedicated to exceptional customer care. At Wave Energy, we provide innovative, price-stable natural gas solutions for residential and small commercial customers. Our commitment to excellent customer care and seamless transitions sets us apart as the gold standard in retail energy. What You'll Do: Be the Hero for Our Clients: Monitor and respond to client issues with urgency, ensuring swift resolution and maintaining clear communication. Track and Resolve Bugs: Log bugs meticulously in our work tracking system and collaborate with our development team to assist in their resolution. Ensure Software Quality: Participate in the documentation and testing of new software releases, ensuring they meet our high standards. Manage Client Requests: Take charge of client requests from start to finish, providing clear and consistent communication throughout the process. Innovate and Improve: Depending on your skills, contribute to the development of new features that enhance our product offerings. What You'll Bring: Tech Savvy: High digital literacy with a proactive approach to learning and communication. Coding Basics: Basic proficiency in JavaScript and a solid understanding of relational databases. Customer Service Skills: Previous experience in customer service roles with a strong ability to manage client interactions effectively. Business Acumen: Experience with business customers is a plus, but not mandatory. Bonus Points: Additional qualifications or certifications in related fields are highly regarded. Why Join Us? This role is perfect for a motivated individual eager to dive into software development and client management. You'll provide essential support while enhancing our product offerings, all in an environment that values your growth. If you're ready to grow your career and make a difference for small businesses, we want to hear from you. Apply Today! We're looking to make a hire today. If you're ready to join a dynamic team and make a real difference, apply now and let's get started on this exciting journey together.