BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving institutional clients. Active in both centralized and decentralized finance, BitGo offers market leading trading, lending, and borrowing services through its prime brokerage services and acts as the custodian for WBTC, the leading global stablecoin for Bitcoin. In 2020, BitGo launched BitGo Portfolio and Tax, providing clients with a full-stack solution for digital assets. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets. BitGo processes approximately 20% of all global Bitcoin transactions, and supports over 800 coins and tokens. BitGo provides the security and operational backbone for more than 1500 institutional clients in 50 countries, including many regulated entities and the world's top cryptocurrency exchanges and platforms. BitGo is backed by Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners.Responsibilities:Lead and drive technical and product aspects for pre and post sales activities such as product education, solution architecture, implementation, onboarding, delivery, etc.Continuous client relationship management that includes understanding client's business requirements, expectations and technical supportCollaboration and partnership with our Product Management and Engineering Teams contributing to development of new product featuresServe as the client advocate, providing feedback to internal teamsProvide clear understanding of client requirements for our Sales Team for and during their sales calls.Skills & Experience:We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and a high level of craftsmanship. We are looking for coworkers who share our vision and mission: deliver trust in digital assets.Required:3-5+ years in an enterprise client facing technical role as Solutions Engineer, Sales Engineer, Solutions Architect, Integration Engineer, Implementation Manager, Technical Account Manager, Customer Success Manager or similarDemonstrated understanding of technical subjects and concepts including web services and applications, PaaS, SaaS, APIs, SDKs, etc.Previous experience in pre-sales and/or post-sales capacityStrong experience with leading and managing client engagements and projectsRFx/ DDQ experience - working with other SMEs to formulate relevant responsesExtremely high professionalism - client and colleagues love working with youClear and effective verbal and written communication and comprehensionAbility to self-manage and use best professional judgment as neededVery high interest in blockchain, cryptocurrencies and financial services and products.Demonstrated professional proficiency in English, Spanish and/or PortuguesBachelor's degree in CS or related STEM field, or equivalent years of professional experienceWhy Join BitGo?Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world's financial markets.Here are some of the benefits* of working at BitGo:Competitive base salary, bonus and stock options100% company paid health insurance for employee, partner and dependentsUp to 4% 401k company matchPaid parental leave, Paid vacationFree commuter/parking pass; 5 min from CaltrainFree custom lunches, dinners and snacks Computer equipment and workplace furniture to suit your needsGreat colleagues and inspiring startup environment*Benefits may vary based on location Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you'll be able to look back and say you were part of the team that transformed investing.
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