What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world-changing projects, you will do more and become more than you ever thought possible. Sr. Logistics Analyst– Brazil 3PL Site Lead Basic Function and Scope of the Position The Sr. Logistics Analyst works with Management to ensure logistics processes, practices, and initiatives are compliant with global standards. The Sr. Logistics Analyst will work closely with the Trans Nasser Operations team to oversee the daily shipping/receiving operations, work closely with our internal partners to drive priorities, coordinate & schedule carrier pickups for air freight movement, and drive best practices to enhance customer satisfaction and maintain on-time delivery to our customers. This position is based out of São Paulo, Brazil and requires someone who is bilingual in English and Portuguese. Tasks and Responsibilities Support Customer Experience improvements around Supply Chain by collaborating with key stakeholders.Lead efforts to drive continuous improvement in Order to Delivery process – driving high customer satisfaction & lowering operating costs.Lead efforts to improve and maintain on-time delivery in excess of 98%.Manage and schedule day-to-day carrier pick-ups and schedules.Track and manage orders, updating key stakeholders – resolve day-to-day operational issues.Ensure internal distribution & 3PL SOPs and WIs are current, effective and individuals are trained.Collaborate with Inventory Control & 3PL to ensure inventory adjustments, scrap transactions, and resolve inventory variances.Define, justify, and prioritize new initiatives and opportunities, recommend next steps and project follow-up, as needed.Track projects, deliverables, critical issues, and action items; follow up to ensure completion to schedule.Coordinate, prepare and/or drive deliverables for Quarterly Reviews, All-Hands Meetings, strategic planning process, and budgeting.Provide support to the regional and local teams on any customs-related queries, audits or investigations.Ability to communicate clearly and effectively with internal and external customers. Active, engaged listening and responses to the customer providing an exceptional customer experience.Identify and report any potential risks or violations and support the implementation of any corrective actions. Preferred Educational and Experience Background Requires a minimum of 3-5 years of related experience with a Bachelor's degree (preferred).General experience with global, regional and local customs regulations, import and export requirements and procedures.Strong leadership and internal and external customer service.Experience in an FDA/ISO regulated environment with biotech consumables, medical devices and/or the deployment of Quality Systems and process controls preferred.Experience working in "best in class" operations organizations.Ability to identify and resolve complex problems that arise in relation to logistics activities.Customer-focused; keeps customers as a priority when making business decisions, listening to customer feedback and advocating for solutions that help drive improvement in the customer experience.Demonstrated ability to manage multiple projects and priorities.Team-oriented, collaborative partner that passionately advocates and articulates her/his opinion while maintaining flexibility to incorporate others' points of view.Ability to influence and work with a diverse indirect team in a fast-paced environment.Ability to exercise sound judgment within established guidelines.Proven self-starter; can work independently and in grey space.Excellent written, presentation, and communication skills.Advanced level of experience with MS Office (Outlook, Excel, Word, and PowerPoint).Strong understanding of inventory control, including cycle counting knowledge and experience (SEFAZ, Nota Fiscal).Experience with analytical tools and applications. Other Willing & able to travel to customer locations and Illumina sites as needed.Willing to work as necessary to achieve defined goals and objectives.APICS certification a plus.Diligent, detail-oriented, with ability to work independently while possessing strong cross-collaboration skills.Freight Forwarding, Customs Brokerage experience is a plus.Experience in the Life Sciences, Biotechnology, Healthcare industries is a plus.Bilingual English/Portuguese Required.
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