Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.
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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job DescriptionServiceNow iscreating the future ofwork.We help the modern enterprise operate faster andbemore scalable than ever before.
We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
ServiceNow is seekinga Sr. Principal Strategist to join the Inspire Value team which is an integral part of the Global Sales Strategic Accounts team – a team that is focused on revolutionizing the enterprise software customer experience to drive exponential returns for our customers. We understand industries, our customers' strategy and desired outcomes and we deeply engage on how ServiceNow can enable their digital transformation priorities via industry relevant solutions and innovative partnerships.
Inspire Value brings creative customer engagement experiences through our Now Value methodology by designing and leading strategic, consultative interactions to build consensus and alignment on how core capabilities of the ServiceNow platform can support CXO business transformation objectives.Through years of practical experience, executive gravitas and fundamentalknowledge of business and technology trends the Sr Principal Strategist builds and develops trusted advisor relationships with customers, partners and internally across ServiceNow. In addition, this role is at the heart of our most strategic accounts – acting as the connective tissue across the account team and the extended go to market teams to help drive incredible customer experiences across their journey with us – with a focus on their priorities and business outcomes.
What you get to do: Customer AdvisoryEngage executives to expertly define and managebespoke industry-aligned digital transformation advisory engagements at select key customers, leveraging ServiceNow methodologiesLead discovery workshopswith customer leadership and their teamstounderstand key business objectives, challenges of prospective and existing customersDocument and present insights and recommended solutions to meet customer business objectivesCreate high-quality deliverables that communicate strategic alignment, present multi-year roadmaps and document the full business case to justify actionExpertly communicate and advise in 1:1 and 1: many environmentsSales & Customer Success AdvisoryWork closely with sales & customer success to help define account plans and sales strategy for key accounts in the region.Provide analytical expertise to help assess and prioritize accounts and strategiesProvide full lifecycle business outcome and value realization advisoryThought leadershipIdentify, lead and contribute to the creation of new IP (best practices, white papers, workshops, etc.)Innovate on current methods and frameworksCollaborate with and enable the ServiceNow teams on a business consulting approach to salesQualificationsTobe successful, the ideal candidate would have:
Relevant experience on:Management consultant/ ex-management consultant from a top tier consulting firm with exposure to cloud technologies or a customer-facing business strategy manager with a leading technology vendorExecutive / leadership experience working on digitaltransformation projects and/or enterprise software deployments preferredMBA from a top tier institution is preferredHighly adept at navigating cross functional business processes and Industry trends (Significant experience in a major industry (FSI, Telco, Manufacturing, Retail, etc.) is preferredExperiencedevelopingand growing C-Level relationshipswith anability to simplify and communicate complex topics to an audience with various functional knowledgeExcellent presentation skills including public speaking, meeting facilitation and white boardingHigh level of executive gravitas with a humble demeanor and ability to lead without authorityExemplary analytical and financial acumenEnjoy working in a highly collaborative, fast-pacedand often ambiguous environment is customer centric and sales drivenAbility build relationships and rapport with account teams and customers, navigating organizational complexity with easeWilling to travelup to 40-60% of the time, and be based in/near Sao Paulo to be able to visit the office/customers as neededAdditional InformationServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at ******for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
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