At Softgic, we work with the sharpest minds, with those who build, with those who love what they do, with those who have a 100% attitude because that's our #Coolture.
Join our purpose of making life easier with technology and be part of our team as a Senior Technical Consultant - ServiceNow .
Compensation: USD 10 - 25/hour.
Location: Remote (for México, Argentina, Costa Rica, Brasil, Ecuador, Venezuela, Colombia and Chile residents).
Mission of Softgic: In Softgic S.A.S.
we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us, we incorporate the following principles into our policy: ? Deliver quality products and services.
? Achieve the satisfaction of our internal and external clients.
? Encourage in our team the importance of training to grow professionally and personally through development plans.
? Comply with the applicable legal and regulatory requirements.
? Promote continuous improvement of the quality management system.
What makes you a strong candidate: You are expert in IT Operations Management, ServiceNow, ITSM (Information Technology Service Management), and SecOps (Security Operations).
English - Conversational.
Responsibilities and more: Lead the design, development, and implementation of ServiceNow solutions to meet business needs.
Collaborate with stakeholders to gather requirements and translate them into technical specifications.
Provide expert guidance on ServiceNow best practices and methodologies.
Conduct training sessions and workshops for end-users and technical teams.
Troubleshoot and resolve complex issues within the ServiceNow platform.
Stay updated with the latest ServiceNow features and enhancements to ensure optimal use of the platform.
Requirements 10+ years of experience in ServiceNow implementations.
CSA certification is a must.
Strong knowledge of ServiceNow modules such as Incident, Problem, Change, and Asset Management.
Excellent communication and interpersonal skills.
Demonstrate expertise in one or more ServiceNow modules, including CSM, ITAM, ITBM, ITOM, Platform Discovery, SecOps, and ITSM.
Benefits We're certified as a Great Place to Work.
Opportunities for advancement and growth.
Paid time off.
Formal education and certifications support.
Benefits with partner companies.
Referral program.
Flexible working hours.
