Sr Technical Account Manager Apply locations Brasil time type Full time posted on Posted 2 Days Ago job requisition id R88565 About the Business : LexisNexis Risk Solutions is the essential partner in the assessment of risk.
Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience.
Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.comAbout our Team : You'll work within a collaborative and supportive environment to grow your personal and problem-solving skills and help deliver solutions that will go head-to-head against some of the most motivated attackers in the world to protect billions in revenue.About the Role : You will work in collaboration with our customers and account managers to maximize the value delivered by the world's largest email-based risk assessment solution.
Your results will lead to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability.This is achieved through a range of activities, such as proactive analysis of accounts to identify improvements, optimizing the risk assessment to more accurately detect high risk transactions and providing thought leadership to customers during business reviews.ResponsibilitiesCollaborating with clients to identify and assess their business needs.Determining project scope, goals, and deliverables are met for all projects owned and maintaining accurate records.Sharing lessons learned within the team and department and providing internal training.Coordinating with Product Team on timely implementation of product enhancements and bug fixes to enhance the client's experience.Performing all other duties as assigned.Participates in the decision-making process and influences the constant improvement of project best practices and team operations within F/I Professional Services.Taking a proactive approach to understand the customer's environment to foster a partnership as a trusted advisor.Governs and ensures work is well defined, changes to requirements are managed, issues arising are tracked and dealt with in a timely fashion, and customer satisfaction is attended to throughout the engagement.Leading project workshops and agreeing project objectives, even from scoping time when requested.Making sure that all the aims of the projects are met, and deliverables are submitted for all projects owned by the Senior Professional Services Engagement Manager.Understanding customer use cases and requirements and in turn apply best practices for those customer implementations.Keeping senior managers and clients up to date with project progress.Communicating with the other internal teams when needed.Expertise in project governance, client delivery, and managing complex implementation projects.Strong organizational and multitasking skills to ensure smooth project execution, tracking KPIs, timelines, and resource allocation.RequirementsHave Bachelor's degree in the information technology industry or experience in the fraud industry.5+ years client-facing experience preferred.5+ years in the fraud industry with a focus on risk mitigation strategies.Working and demonstrable proficiency in SQL and Python.Knowledge of Android, iOS and hybrid frameworks is a plus.Have excellent interpersonal, analytical, communication, presentation, organizational, time management, leadership, and planning skills.Have a client-focused approach and expertise in problem-solving, statistics, and data forensics.Have expert-level consultative skills with the ability to collaborate and explore options.Be highly motivated, naturally proactive, with a great sense of initiative.Ability to clearly communicate fraud risks and mitigation plans to both technical and non-technical stakeholders, often through detailed reports and presentations.Demonstrates ability to work well under pressure, sense of purpose, drive, motivation, able to be coached, competitiveness, curiosity, accountability and integrity.Working for you: We know that your wellbeing and happiness are key to a long and successful career.
These are some of the benefits we are delighted to offer:Hybrid work systemWellbeing programsLife insuranceHealth and dental plansRECARES days for supporting charityAccess to employee resource groups with volunteer timeAccess to learning and development resources#LI-VG1At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers.
We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture.
Our aim is for every employee to be the best version of themselves.
We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
We are committed to providing a fair and accessible hiring process.
If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK, or please contact 1-855-833-5120.Please read our Candidate Privacy Policy.At LexisNexis Risk Solutions, our businesses span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions.
Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 180 countries.LexisNexis Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries.
For more information, please visit www.risk.lexisnexis.com and www.relx.com.#J-18808-Ljbffr