Sr. Technical Representative, IT OperationsApply NowJob Title: Sr. Technical Representative, IT OperationsJob DescriptionResponsibilities:Troubleshoot connectivity issues:NetworkFile SharesSoftwareSupport operation of Operating Systems (Windows and Mac OS).Deal with hardware and application support queries and issues reported to the support desk and escalated to the IT Operations Engineers.Escalate issues and involve experts wherever required to resolve issues as quickly as possible.Work with other IT team members regarding new branch builds and upgrades.Maintain and demonstrate a general knowledge of company guidelines and procedures.Maintain IT records and tracking for your responsibilities.Use tools and methodologies to load, copy and customize operating system configurations for deployment.Ensure that supported customer completes the approved work request with the date and time of submission.Resolve third-tier technical hardware and software issues.Monitor server and network performance; assist with system initiatives, performance and process improvement, implementation, and assigned projects.Redirect/escalate problems to appropriate resources.Track hardware and software inventory.Explain technical issues in a clear and simple way and give step-by-step instructions.Provide accurate customer feedback and recommend new products.Maintain system functionality by testing computer components.Achieve computer system objectives through collecting relevant data, identifying and evaluating options, and suggesting a course of action.Requirements:Diploma or studying Computer Science or any related career.Availability to work from 1PM to 10PM.B2/B2+ English Proficiency.At least 1 year of experience in similar positions - IT technical support.Knowledge in the management of Windows & Mac OS network configuration.Knowledge in PC Maintenance.Knowledge in PC Repair.Knowledge managing DNS and Active Directory.What you get from us?Remuneration based on technical skills.Performance Bonus.Private medical plan.Life and disability insurance.Discounts program.Location: BRA SAO PAULO Rua Tagipuru, 906 Barra FundaLanguage Requirements:Time Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.Apply Now
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