ICT SPECIALIST MISSION:Provide an efficient ICT Governance through the implementation and use of established, standardized, and appropriate practices and tools by ICT professionals and suppliers, aligned with the Global Stellantis standards, from the assessment of the needs of the business areas to the delivery and management of the services/products, aimed at customer and user satisfaction, alignment of ICT with business strategies and continuous improvement of ICT services.KEY DECISIONS:ICT service management policies, processes, standards, methodologies and toolsManage the Process Quality Management / AuditMAIN DELIVERABLESActively participation with the ICT areas to improve their results, implement Ongoing and operational committees and internal process improvement.Focal point Processes and Methods for Stellantis South AmericaMap GAPs of governance processes for the regionManage the OnGoing Dashboards, based on Service Now-Service Management :Incidents, Demands, Problems, Request, etcManage the monthly SA ICT executive Report Book improvementsManage the Applications landscape SA through Stellantis applicationsREQUIRED EXPERIENCE Experience in ICT area, on ICT Governance quality, methodology & methodsExperience in Project management: System development, building and utilities projects.Experience in ongoing process managementAbility to collaborate with muti skills teamsExperience working in global teams (multi-cultural and multi languages team)Experience in process mappingProper communication at all professional levels of the company.Experience on Service Now platform ICT Operations to deliver resilient digital services, extraordinary experiences, and increased productivity, IT Operations Management (ITOM), IT Service Management (ITSM), Anticipate needs with efficient IT and digital operationsMANDATORY LANGUAGEEnglish - Advanced/Fluent levelAt Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams, will allow us to better meet the evolving needs of our customers and care for our future.