Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 45,000 team members in 17 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
Role Purpose
The Store Manager – Hypermarket is responsible for ensuring a seamless delivery of service within the assigned Hypermarkets, as well as driving the operations to ensure maximum sales, maximum profitability, optimum stock management, increase in customer satisfaction and continued business growth. The role holder is also responsible for overseeing and implementing action plans for improvement.
Responsibilities
Role Details – Key Responsibilities and Accountabilities:
Hypermarket Strategy Development and Implementation
Ensure implementation of MAF Retail's hypermarket plans in line with the hypermarket strategies and procedures in collaboration with the Head Office and Corporate Office
Commercial Performance
Apply qualitative and quantitative analysis to measure and evaluate commercial performance, and provide recommendations to increase profitability and sales turnover
Maximize sales and profitability by controlling costs within the budgetary guidelines
Identify internal and external opportunities for the hypermarket to enhance and optimize commercial performance
Initiate and ensure application of comparative studies between departments that can contribute to the efficiency of the commercial performance
Merchandise and Stock Management
Guarantee the application of the commercial policy agreed for the hypermarket and ensure a coherent price structure according to the strategy
Review and analyse stock and sales reports and implement corrective action to be taken if necessary
Collaborate regularly with the Merchandising teams to ensure attractive and convenient aisle display for customer
Coordinate regularly with Department Heads to ensure effective stock management (stock value, out of stock, orders and timely merchandise deliveries)
Audit merchandise plans/layouts and ensure effective implementation as per the required guidelines
Implement strategy to ensure lowest waste and shrinkage ratio
Hypermarket Service Functions
Oversee the enhancement of hygiene standards and the hypermarkets safety and security
Supervise the ongoing service and maintenance of the hypermarket's assets
Lead and guide the team to drive and enhance customer service, and facilitate customers' requirements as per the required standards
Lead the services functions to ensure that the hypermarket receives appropriate and efficient support services to run the day-to-day operations
Ensure that the hypermarket is in compliance with operating and customer service standards
Ensure that the hypermarket is in compliance with the MAF Retail's health, safety and hygiene standards
Human Capital Responsibilities
Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
Develop and implement on the job-training for the team
Provide inputs for the development of annual manpower plan
Ensure the implementation of MAF Retail's corporate policies and relevant procedures
Financial Responsibilities
Ensure alignment of procedures in accordance with the Delegation of Authority (DOA)
Assist in monitoring allocated budget to ensure compliance and highlight possible issues
Provide inputs on the preparation of budget when necessary
Provide inputs on cost reduction measures
Qualification, Experience & Skills
Minimum Qualifications/Education
Bachelor's Degree in Business Administration
Master's Degree in in Business Administration is preferred
Minimum Experience
8+ years relevant experience in a similar role, 5+ years in a Retail Business
Skills
Excellent interpersonal and communication skills
Strong people and negotiation skills – capable to easily build relationships across all levels
Leadership skills
Strong and pragmatic problem solving coupled with analytical capabilities
Highly organized with strong multitasking skills
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