People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 45+ million customers get more from their money. And we're not done yet.
As we continue our lightning-fast growth, two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work in recognition of our outstanding employee experience! So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the roleAt Revolut, we do Ops differently. Our hyper-talented Operations experts don't just keep things ticking over. They're given the most complex, hard-to-solve problems in the business. Then they create elegant, scalable solutions that keep pace with our ambitious growth plans. Without our Ops team, we'd be following the herd, not leading the pack — and that's a place we never want to be.
We're looking for a Strategy & Operations Manager to help lead and improve customer relationship management for Revolut Brazil. If you're ready to roll up your sleeves and dive into the nitty-gritty of every area of a business to help our millions of customers worldwide, you might just be the person we need.
What you'll be doingImproving product activation and retention through CRM automation and campaignsManaging Revolut's website in Brazil to highlight products in detail and provide a best-in-class customer experienceLeading and executing end-to-end campaigns and projects from problem scoping to impact analysisCoordinating with Brand, Growth, and Product teams to build the right contentExecuting A/B tests to optimise initiativesRunning queries to select audiences, release campaigns, and analyze resultsDesigning, implementing, and owning business plans, and launch and growth strategiesBuilding and optimizing scalable processes to continue Revolut's hyper-growthExploring and defining which projects the team should prioritize, and setting a timeline to reach goals quicklyManaging critical vendor relationships and building performance tracking systemsWhat you'll need5+ years of experience in a fast-paced industry working with B2C products and servicesFluency in English with excellent verbal and written communication skillsGreat analytical skills, and to be comfortable working with dataA solid track record of taking ownership and leading complex projects end to endA problem-solving mindsetA magic skill to break complex problems into smaller onesAn interest in the financial industryNice to haveExperience working in a startup, fintech, or payment companyBuilding a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team. Get what you need to succeedFinancial benefits that show we value your workMedical insurance for you and your close onesFlexibility to work from home, the office or abroadA free Revolut Metal subscription loaded with perksExciting events year-round so you can get to know your teamRevoluters always push through! We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.
Deliver WOWWe love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.
Dream TeamWe select, coach, and retain the top talent only and give them all the support to achieve greatness.
Never SettleRevolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.
Think DeeperLogic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.
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