Department Operations
LevelExperienced (Individual Contributor)
LocationBrazil - São Paulo
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
Perform strategic analysis, business, and operations modeling to inform decision-making and strategy setting;
Develop complex models, both quantitative and qualitative, to support decision-making processes and strategic planning;
Structure business initiatives and foster insightful decision-making processes within the organization;
Conduct comprehensive forecasting and tracking of short and long-term indicators, including revenue, cost, and operational metrics, to drive performance and inform strategic direction;
Demonstrate expertise in hands-on spreadsheet modeling, consistently exploring innovative approaches for business modeling and structuring;
Proactively gather information and collaborate effectively in cross-functional teams spanning multiple business areas, providing thought leadership and guidance;
Conduct in-depth evaluations of business processes, proactively identifying requirements, risks, and areas for improvement;
Implement innovative solutions that drive positive change, leveraging your expertise to develop and execute transformative strategies;
Prepare high-quality presentations, reports, and dashboards tailored for Directors and C-level executives, conveying complex information in a clear and concise manner;
Interact extensively with Directors, Country Heads, and Global Teams, fostering effective communication, collaboration, and alignment of strategic objectives.
Requirements:
Degree Required in Engineering, Business Administration, and related areas
Advanced level of Microsoft Office, Excel Knowledge, and SQL as a plus
Advanced / Fluent English
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