We're purpose-driven. With every ride, we aim to redefine health and happiness. It's all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we'd love to have youOur MissionTo foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we'll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.Job DescriptionPart-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.ROLES AND RESPONSIBILITIES:Provide high level customer service and hospitality to clientsAssist the Studio Management in daily studio tasks and projectsMaintain a positive attitude and take initiativeProvide support to the SoulCycle instructors to ensure a successful class check-in processWork as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderieAssist with the training and coaching of new hires for the front desk staff teamMaintain product knowledge for all studio retail operationsMaintain the distinct SoulCycle aesthetic, appearance, atmosphere and cultureStudio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrorsCommon area cleaning, including, front desk, lockers, retail shelves, office and hallwaysBathroom and changing room cleaningQualificationsMust have customer service experienceMust have the ability to prioritize and multi-task within a fast-paced environmentMust be willing to initiate tasks and perform duties without directionMust have excellent communication skills and be able to work with a wide range of personalitiesMust have outstanding customer service and problem solving skillsMust have a positive, can-do attitudeMust have friendly and professional phone and email etiquetteMust have superior organizational skills
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