Job Summary:We are seeking a Subject Matter Expert who will provide specialized knowledge and expertise in their designated area of focus with coachable attitudes. You're tech-savvy with a passion for working with data and assuring quality in your team's work. You'll focus your energy on credentialing medical providers for our clients' insurance networks.Bold Business is a US-based leading global business processing outsourcing firm with over 25 years experience and $7B+ in client engagements. We enable small and publicly traded businesses to scale by providing global outsourcing talent services.Key Responsibilities:Provide Expertise: Offer specialized knowledge in your field to help with company projects and decisions.Support Teams: Work with other departments to solve problems and guide their work using your expertise.Assist in Projects: Help plan and carry out projects by giving advice and making sure they are on the right track.Train Others: Teach and train employees to improve their skills and understanding in your area of expertise.Create Documentation: Write clear instructions and guidelines for processes related to your expertise.Ensure Quality: Check and review work to make sure it meets industry standards and company goals.Work Together: Collaborate with different teams to ensure everyone is working towards the same goals.Healthcare Interest: Becoming an expert on requirements and processes for credentialing medical providers.Accomplishing related duties as required.Why we think this job is great:Full-time 100% RemoteTraining & Professional DevelopmentSupportive culture providing necessary resources to learn, lead, and deliver results.Qualifications:3+ years of experience in a BPO (Business Process Outsourcing) position.Experience in training employees.Experience in quality assurance/control.Experience in healthcare administration, particularly with insurance companies.Strong verbal and written communication skills.Must be tech-savvy and comfortable with digital tools.Working knowledge of Google Workspace (formerly G Suite).Familiarity with JIRA is a plus.Experience working remotely is a plus.
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