Company Description: We are a leading company in the cybersecurity market.
For over twenty years, we have been working to promote global prosperity through applied technology.
We believe that cyber sovereignty is a fundamental right for all society.
That's why we work every day.
In 2020, Gartner put us among the three best PAM technologies in the world and being considered Challengers at Gartner Quadrant Magic in 2021 and 2020.
Our product is already present in over 50 countries, and our big challenge is to grow exponentially and globally in the coming years.
For this, we have a team engaged to protect one of the more valuable activities today: the data.
No wonder one of our main values is Ubuntu , which means "I am what I am for what we are together."
After all, that's why we have been GPTW Since 2020 !
As Support Analyst , you will have the opportunity to be part of the transformation into a company in hypergrowth, besides being able to know other international cultures.
Want to be part of this transformation?
So this position is for you!
Activities: Customer Call Handling; Answering Calls to Resellers (doubt, transfer of knowledge); Answering calls from internal areas (Commercial, Pre-sales, etc.
); Customer Incident Service; Differentiated service to Prime Customers; Call Screening.
Requirements: Experience in technical customer service; Experience with technology in general, especially with Infrastructure; Knowledge of networks, Linux, Virtualization (VMware, VirtualBox, Hyper-v), Information Security; Intermediate / Advanced English.
Differential: Knowledge of PAM and IAM; Spanish language.
Time: Daily 8-hour scale to be defined between 6:00 am and 22:00 pm.
Benefits: Hiring Model: "CLT" Health Plan (No co-participation) - Sulamérica; Meal vouchers (R$ 990,00/month) - CAJU; Home office allowance (R$100.00/month); Wellhub; Birthday Day Off; English classes; Access to ALURA (technical and personal/professional development courses) Equipment needed to carry out the activities.
Fully remote position.