Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine.
Carta's world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity.
Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more.
Together, Carta is setting a new standard as the end-to-end platform for private markets.
Our best-in-class solution for fund management seamlessly integrates investor and portfolio company insights via a suite of tools designed ground-up to support the strategic impact of the fund CFO.
At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places.
We believe that the problems we solve today unlock the opportunities of tomorrow.
You'll be joining a high growth team in a critical moment in time where we grow from 100 to 1000 customers.
As a member of the LLC support team, you'll work to:
Deliver white-glove customer service while fostering meaningful relationships with our clients to ensure that they get maximum value from our software.Serve as a technical product expert to respond to queries from clients, the business, and other internal departments.Identify, recommend, test, and implement operational procedure improvements.
You'll contribute to the ongoing learning and success of the team/company by sharing knowledge through mentorship, collaboration, and thorough documentation.Maximize customer satisfaction through a timely and accurate resolution of customer inquiries/issues.Provide timely and accurate information to inbound customer requests via phone, email, and Zoom Video calls.Work closely with product, engineering, business development, training, and other departments to ensure customer needs are met.Ensure accurate documentation of customer interactions within Salesforce to facilitate feedback between Support and Product, as well as with the customer.Triage incoming requests and identify trends/patterns across the customer base in order to flag issues as well as potential solutions for the rest of the team.Take on additional projects to drive product improvement, engaging with product teams as necessary.The Team You'll Work With This team will build strong relationships with our LLC customers, deliver magical experiences to our clients, develop processes and training materials, and be the voice of our customers to our product team.
This is an exciting opportunity to build a new team in a mature, late-stage private company.
About YouExperience building relationships in a fast-paced, client-facing environment is a plus!Able to quickly learn and understand our SaaS platform configuration and troubleshoot system issues.Ability to simplify technical language and translate it into comprehensible documentation for our clients.Ability to multitask while maintaining quality and productivity.Strong written and verbal communication skills.Highly organized with strong attention to detail as our work is subject to many legal regulations.Care deeply, genuinely, and passionately about client services.Exhibit diplomacy, tact, and poise when communicating with clients or customers.Driven to help and solve problems.Experience learning new technologies, platforms, and systems is a plus!We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate.
If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
Interested in data privacy?
Check out our policies on Privacy and CA Candidate Privacy.
Apply for this job* indicates a required field
First Name *
Last Name *
Email *
Phone *
Location (City)
Resume/CV *
Accepted file types: pdf, doc, docx, txt, rtf
Are you currently eligible to work in the country where this position is located for any employer?
*
Do you now or in the future require visa sponsorship to continue working in the country where this position is located?
*
LinkedIn Profile *
Website
Which is your preferred office location(s)?
*
Have you worked for Carta at any other time previously?
*
AI Policy for Application & Interviewing: *
While we encourage people to use AI systems during their role to help them work faster and more effectively, please do not use AI assistants during the application and interviewing process.
We want to understand your personal interest in Carta without mediation through an AI system, and we also want to evaluate your non-AI-assisted communication skills.
Please indicate 'Yes' if you have read and agree.
Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary.
Whatever your decision, it will not be considered in the hiring process or thereafter.
Any information that you do provide will be recorded and maintained in a confidential file.
#J-18808-Ljbffr