Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine.Carta's world-class fund administration platform supports nearly 7,000 funds and SPVs, representing nearly $130B in assets under management in venture capital and private equity.Trusted by more than 40,000 companies, Carta helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more.At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow.You'll be joining a high growth team where we grow from 100 to 1000 customers.As a member of the LLC support team, you'll work to:Deliver white-glove customer service while fostering meaningful relationships with our clients to ensure they get maximum value from our software.Serve as a technical product expert to respond to queries from clients and other internal departments.Identify, recommend, test, and implement operational procedure improvements.Maximize customer satisfaction through timely and accurate resolution of customer inquiries/issues.Provide timely and accurate information to inbound customer requests via phone, email, and Zoom Video calls.Work closely with product, engineering, business development, training, and other departments to ensure customer needs are met.Ensure accurate documentation of customer interactions within Salesforce.Triage incoming requests and identify trends/patterns across the customer base.Take on additional projects to drive product improvement.The Team You'll Work WithThis team will build strong relationships with our LLC customers, deliver magical experiences to our clients, develop processes and training materials, and be the voice of our customers to our product team.About YouExperience building relationships in a fast-paced, client-facing environment is a plus.Able to quickly learn and understand our SaaS platform configuration and troubleshoot system issues.Ability to simplify technical language and translate it into comprehensible documentation for our clients.Ability to multitask while maintaining quality and productivity.Strong written and verbal communication skills.Highly organized with strong attention to detail.Care deeply about client services.Exhibit diplomacy, tact, and poise when communicating with clients.Driven to help and solve problems.Experience learning new technologies, platforms, and systems is a plus.We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.Apply for this jobFirst Name *Last Name *Email *Phone *Location (City)Resume/CV *Are you currently eligible to work in the country where this position is located for any employer? *Do you now or in the future require visa sponsorship to continue working in the country where this position is located? *LinkedIn Profile *Which is your preferred office location(s)? *Have you worked for Carta at any other time previously? *AI Policy for Application & Interviewing: *While we encourage people to use AI systems during their role to help them work faster and more effectively, please do not use AI assistants during the application and interviewing process.Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary.
#J-18808-Ljbffr