Join the Traefik Labs Support Team and Make a Difference Are you passionate about solving technical challenges and delivering exceptional customer experiences? Traefik Labs, a leading API Gateway and API Management solutions provider, is seeking to grow its team with talented Support Engineers. What You'll Do: Customer Champion: You're the first line of defense for our customers. You handle support tickets and provide timely, effective solutions. Technical Problem Solver: Dive deep into complex issues, and work closely with our engineering team to reproduce and resolve problems. Product Innovator: Collaborate with our sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement. Knowledge Sharing: Contribute to our vibrant community by writing technical blog posts, creating documentation, and sharing your expertise. What You'll Need: Technical Proficiency: Strong understanding of container technologies (Kubernetes, Docker) and cloud environments. Networking experience is a must-have and has become second nature. Problem-Solving Skills: A knack for troubleshooting and a dedication to finding solutions. Communication Skills: Excellent English written and verbal communication skills to effectively interact with customers and team members. Teamwork: A collaborative spirit and the ability to work effectively in a fast-paced, global team. Time Zone: GMT -5 to GMT -2 Why Join Traefik Labs? Cutting-Edge Technology: Work with the latest API gateway and API management technologies. Global Impact: Contribute to a product used by organizations worldwide. Career Growth: Opportunities to advance your technical skills and career within a dynamic company. Collaborative Culture: Join a supportive and passionate team that values innovation and teamwork. Open Source Pioneer: Our flagship Open Source Ingress Controller traefik boasts over 3.5 Billion downloads and global usage. It has become an industry standard.