Esta é uma vaga de um cliente da GeekHunter, candidate-se para ter acesso às informações completas sobre a empresa.About The RoleA Typical DayAs a Support Engineer at Origin, you play a crucial role in ensuring the seamless operation of our software systems, embodying the mission to make wealth management accessible and stress-free for everyone. Your day is a mix of challenges and opportunities to impact our technology and customer experience significantly:Proactive Monitoring: Start your day by checking the health of our systems, ensuring everything runs smoothly and identifying potential issues before they escalate.Issue Resolution: Dive into solving complex support tickets, using your technical skills and creative problem-solving to find solutions.Collaborative Efforts: Engage with the engineering and customer success teams to discuss ongoing issues, share insights, and plan for improvements.Knowledge Sharing: Document your findings and solutions and contribute to our knowledge base to help streamline future support efforts.Customer Interaction: Provide exemplary customer service, communicating clearly and empathetically with users facing issues, guiding them through to resolution.Continuous Learning: Dedicate time to learning new technologies, tools, and best practices to stay ahead in your role and contribute to our team's growth.MUST-HAVETechnical Support Savvy: You bring experience in providing technical support for software services, adept at addressing both internal and external customer needs with efficiency and empathy.SQL and Database Proficient: Your skill set includes a strong proficiency in SQL and familiarity with both relational and non-relational databases, enabling you to navigate and query data effectively.Coding Competence: You possess expertise in at least one coding language (C#, Python, etc.), allowing you to troubleshoot, understand, and work within the software environment you'll be supporting.Communication Specialist: Solid verbal, written, and interpersonal communication skills are second nature to you, essential for working with our team and assisting users with technical issues.Tool Mastery: Experience with task and ticket management tools such as Zendesk or Jira, and performance/error monitoring tools like Sentry, equips you to manage and diagnose issues efficiently.Remote-Ready: You are capable of working effectively in a remote setting, ensuring overlap with our core hours from 8 AM to 4 PM PST to facilitate seamless collaboration.Fluent in English: Advanced or native proficiency in English is essential to communicate effectively within our diverse, global team.NICE-TO-HAVECoding Skills: Having experience in more than one of the following coding languages: C#, TypeScript, or Python, is highly valued, offering a broader perspective and versatility in addressing technical challenges.Development Background: Prior experience as a software developer enriches your understanding of software architecture and development cycles, providing a deeper foundation for troubleshooting and support.Financial Sector Acquaintance: Experience with benefit or financial market sectors offers a contextual understanding of our user's needs and challenges, enhancing your ability to provide relevant and impactful support.Process and Incident Management Know-How: Familiarity with process and incident management practices improves our team's effectiveness in responding to and resolving issues, keeping our systems running smoothly.Cloud and DevOps Proficiency: Knowledge of AWS, cloud infrastructure, or DevOps practices is a significant plus, equipping you with the skills to support our cloud-based services and contribute to the efficiency and scalability of our software systems.Habilidades Obrigatórias: SQL, C#Habilidades Desejáveis: JiraA vaga aceita trabalho remoto? Sim
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