Support Engineer, Oracle EBS Financials
Location: Remote Brazil
Time Type: Full time
Posted on: Posted 2 Days Ago
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support, products, and services.
The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, and optimize enterprise application software.
Position Summary
The role of the
Support Engineer, Oracle EBS Financials
is to provide exceptional remote-based support for mission-critical Oracle eBusiness Suite Financials modules as part of our global Application Managed Services support team.
Essential Duties & Responsibilities
Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of Oracle applications functionality and develop an action plan to resolve issues.
Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting.
Work closely with end users daily to understand their needs and deliver a consistently high-quality customer experience.
Replicate reported issues as needed for troubleshooting.
Provide new or modified application configuration to resolve incidents.
Advise end users and junior coworkers on application functionality and capabilities.
Recommend changes to training based on incident volumes and trends.
Create scripts to identify, analyze and correct data issues.
Design and document new or modified existing reports, workflows, interfaces, etc.
Document change requests, test results, and approvals.
Develop test scripts for new/changed application capabilities.
Be a proactive contributor to a support organization running 24x7x365, requiring flexible hours.
Collaborate with team members in a virtual team environment.
Contribute to the development and management of knowledge-sharing methodologies and diagnostic tools.
Education & Certification
Bachelor's Degree in computer science or related field or equivalent experience.
ITIL certification is a plus.
Language
Advanced in both English & Portuguese.
Experience
5+ years of Oracle eBusiness Suite experience.
3+ years direct support of application end-users in a corporate environment.
Functional expertise with solid understanding of underlying data flow and functionality in Oracle EBS Financials suite of modules.
Expertise with Oracle EBS 11i & R12, including full life-cycle implementation experience.
Knowledge of Oracle maintenance/patching mechanics and EBS architecture.
Demonstrable history solving complex problems across multiple modules.
Experience with helpdesk tools like ServiceNow / Jira / Salesforce.
Additional Duties & Responsibilities
Participate in a 24x7x365 On Call rotation with other team members.
This position is required to support clients in specific business hours.
Share knowledge and create internal training material for peers.
Skills
Superb troubleshooting skills and tenacity in problem solving.
Passionate focus on customer support and the ability to build long-term relationships with clients.
Strong knowledge of key application functionality.
Excellent English communication skills – verbal & written are required.
Attention to detail and the ability to learn quickly.
Ability to work calmly and professionally in high-pressure situations.
Understanding of underlying Supply Chain Management data flow and functionality would be an advantage.
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at Rimini Street.
We hire only the best professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members.
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer.
#J-18808-Ljbffr