People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.About the roleOur Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We're also internal customer champions, working with product teams to ensure customers stay at the forefront of everything Revolut does.We're looking for a customer support superstar to join our team as a Support Specialist. This role isn't just about ticking off tickets and answering calls quickly. This is about truly delivering "WOW" levels of service to our global customer base. We want fast acting problem solvers, not script readers.If you don't see your long-term future in customer support, that's cool too. We put a lot of time aside to train you so you're ready to hit the ground running in any other team in the company if you decide to make a change.We're a global fintech, so we have to be available 24/7. That sometimes means working nights and weekends. We'll compensate you for night shifts, but we understand this still isn't for everyone so please bear that in mind before applying.What you'll be doingProviding our customers with an outstanding customer experience — it's part of our mission to make Revolut customers feel secure whilst using our features.Providing excellent customer service via our in-app live chat, phone, and email.Representing Revolut online at all times.Collaborating with other teams internationally to tackle any customer issues.What you'll needFluency in English with excellent communication skills.Prior customer support experience in travel, booking, or hospitality.The ability to explain complex issues in an easy and understandable manner.Great numeracy, IT, and analytical skills.Empathy and love for helping people.To be driven and self-motivated with a highly flexible team player attitude.To be a self-learner with an independent problem-solving approach.We encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.Get what you need to succeedFinancial benefits that show we value your work.Flexibility to work from home, the office or abroad.A free Revolut Metal subscription loaded with perks.Exciting events year-round so you can get to know your team.
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