The Company You-ll JoinCarta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow.
Our mission is to unlock the power of equity ownership for more people in more places.Carta is trusted by more than ,000 companies and over half a million employees in nearly countries to manage cap tables, compensation, and valuations.
Carta also supports over 5,000 funds representing over $100B in assets under administration with their venture capital solutions.
Carta-s liquidity solutions have returned $13B to shareholders in secondary transactions.
Today Carta-s platform manages over two trillion dollars in equity for nearly two million people globally.
Companies and funds like Canva, Tribe, and Pipe build their businesses on Carta.The company has been included on the Forbes World-s Best Cloud Companies, Fast Company's Most Innovative list, and Inc.s Fastest-Growing Private Companies.
For more information, visit carta.The Team You-ll Work WithWe are looking for multiple levels of managers to help us build out new teams of implementations/onboarding specialists, and customer support representatives.
These leaders will play a critical role in building teams to ensure that every customer new and returning feels that they-ve been provided the highest quality support possible.The Problems You-ll Solve Review team, product and individual performance metrics to provide recommendations to senior leadership, cross functional partners, and team members for areas of improvement Lead the implementation and execution of various strategic initiatives including but not limited to new processes, systems and tools across the department Contribute to product problem solving and help identify top problems that our customers experience Provide impeccable customer service to fill product gaps and provide feedback to the product and go to market teams on how to improve the product and messaging Determine and build upon the ideal service model and processes for our customers Provide world class service to all our customers Hire and scale a team of individual contributors and leaders that inspire loyalty and references by our customers Work with internal teams to improve the customer experience and efficiencyby investing in processes, tools, and training Build effective relationships with cross-functional partners and stakeholders Collaborate with finance and strategy to make recommendations on capacity planning, resource requests and strategic areas of investment Provide recommendations to leadership, product and sales for how to to improve existing products and expand product features to ensure every customer is having a magical customer experience Work with subject matter experts to enhance their knowledge to ensure Carta is the dominant thought leader Determine service model for new customer types and products About You Experience hiring and scaling teams across multiple pillars while managing individual contributors with various levels of experience You focus on what could go right You are proactive and Confidencial ownership in all you do You are organized and extremely responsive in following up with requests made of you from both internal stakeholders and customers You are extremely effective with setting expectations and driving projects to completion You can independently identify problems, perform root cause analysis and execute on action plans You continually improve Processes, Playbooks & Tools and ensure team adoption You guide daily team execution of operational responsibilities and empower your teams to continually improve and mobilize to execute on their strategic initiatives You will develop a high-functioning and successful team who embody Carta-s OPITs and meet performance goals You will manage your teams to budgetary constraints You will have full HR reporting responsibility for all your team members, which includes hiring, training, doing regular 1:
1s, understanding their career goals, and being an advocate for those goals within the Corporations Delivery Org We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate.
If accommodations due to a disability or medical condition are needed, connect with us via email at ------.
As a company, we value fairness, helpfulness, transparency, leadership and build our teams around these values.
Check out our careers page to get to know us better as you think about your next step at Carta.