Description: The Support Technician should be responsible for providing Aftersales support for Brazil, working from home. He is responsible for providing remote support, technical training for partners, and on-site service when necessary. Should be available for business trips and understand the electric and photovoltaic standards and requirements from the related country.Responsibilities:Handle general inquiries for technical support and after sales related activities;Train partners to provide daily technical support to customers over phone line, email, or face to face;Solve / handle technical escalations from the customers;Provide technical advice for local distributors, installers and end users;Provide minor on-site inspection, commissioning, troubleshooting and replacement of defective products, with appointments of customers in advance;Keep track of in-out of replacements units;Perform firmware upgrading and minor reworks in hardware locally when necessary;Maintain frequent communication with management staff in Brazil;Maintain good communication with Level 2 engineers based in HQ office;Attend exhibitions and marketing events and introduce products and solutions;Submit the related reports and documents to supervisor every week.Required Skills:Intermediate English for speaking and writing;Technical degree in electricity, Photovoltaics, Renewable Energy or other comparable course;Advanced knowledge of PV Inverters (on-grid and storage);At least 1 year of experience with PV inverters;Experience with DG (Distributed Generation);Basic knowledge in sizing electrical circuits, PV arrangement, protection circuits, and interpretation of electrical diagrams;Knowledge about Brazilian regulation on PV;MS Office.Optional Skills (If you have them, it's a Plus!):Spanish speaking;Experience with PV Large Utility-Scale;Experience with lead-acid and lithium batteries for PV storage systems;Zendesk experience.Attributions:Excellent organization skills with the ability to quickly assess priorities;International mindset for a multi-cultural environment;Proactivity, sense of urgency, teamwork;Independence (work without direct supervision);Availability for business trips in Brazil.
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