Description: The Support Technician is responsible for providing Aftersales support for Brazil, working from home. This role includes providing remote support, technical training for partners, and on-site service when necessary. The candidate should be available for business trips and understand the electric and photovoltaic standards and requirements of Brazil.ResponsibilitiesHandle general inquiries for technical support and aftersales related activities.Train partners to provide daily technical support to customers via phone, email, or face-to-face.Resolve technical escalations from customers.Provide technical advice for local distributors, installers, and end users.Conduct minor on-site inspections, commissioning, troubleshooting, and replacement of defective products, with prior appointments from customers.Keep track of incoming and outgoing replacement units.Perform firmware upgrades and minor hardware reworks locally when necessary.Maintain frequent communication with management staff in Brazil.Communicate effectively with Level 2 engineers based in the HQ office.Attend exhibitions and marketing events to introduce products and solutions.Submit related reports and documents to the supervisor every week.Required SkillsIntermediate English for speaking and writing.Technical degree in electricity, photovoltaics, renewable energy, or a comparable field.Advanced knowledge of PV inverters (on-grid and storage).At least 1 year of experience with PV inverters.Experience with Distributed Generation (DG).Basic knowledge in sizing electrical circuits, PV arrangements, protection circuits, and interpreting electrical diagrams.Knowledge of Brazilian regulations on PV.Proficiency in MS Office.Optional Skills (If you have them, it's a Plus!)Spanish speaking.Experience with PV large utility-scale projects.Experience with lead-acid and lithium batteries for PV storage systems.Excellent organizational skills with the ability to quickly assess priorities.International mindset for a multi-cultural environment.Proactivity, sense of urgency, and teamwork.Independence (ability to work without direct supervision).Availability for business trips within Brazil.
#J-18808-Ljbffr