Metal Toad is an award-winning AWS Consulting Partner and AWS Managed Services provider company based in the USA. We help our customers with their cloud adoption by providing architecture, migration, optimization, machine learning, and even 24x7 support. We are a professional services firm providing services in software engineering and the cloud. We do Technical consulting, Programming & Quality Assurance, DevOps, Applications, UX, Product management, and Project management.
Advanced to fluent proficiency in English is a must for our positions since it is the language we communicate at the company.
**Responsibilities**
**_
Planning_**
- Documents complete cloud hosting systems, including capacity planning, software and instance type selection, allocation, and network design.
- Builds systems by executing installation, configuration, and testing of cloud resources.
- Uses automation and configuration management to ensure repeatability and traceability of changes.
**_ Managed Services_**
- Troubleshoots system hardware, software, networks, and operating systems.
- Protects integrity and security of systems by implementing access controls, monitoring tools, and provides written evaluation and recommendations for ongoing improvement.
- Maintains system performance through system monitoring and analysis and performance tuning..
- Maintains internal systems and customer deployment documentation.
- Part of a 24x7 on-call rotation (approx. 1 week on call, 1 week on backup per month).
- Respond to support tickets and incidents in a timely manner, corresponding to SLA commitments.
**_ Learning_**
- Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
**Qualifications**
- Read (and agree to) our Corporate Values Statement
- Believe in the company mission: to help people
- 1+ years of IT/technology experience
- Experience with AWS Cloud
- Possess or achieves in first two weeks AWS Cloud Practitioner Certificate
- Familiar with Windows and Linux System Administration
- Scripting language experience (Python, Ruby, Bash)
- Deep knowledge of TCP/IP and HTTP protocols
- Problem solver and willing to work in an agile/fast-paced environment
- Good communication skills and customer-oriented
- Willing to react to system problems in off-hours and weekends if necessary
