System Engineer - Amazon Connect

Systems Engineer - Amazon ConnectLocation: RemoteDuration: Contract Rate: DOESystem Engineer Specific Competencies for Role•Experience with implementation and design of a CCaaS platform like Genesys, Avaya, Amazon Connect.:•Following guidance from senior Engineers; implement contact flow routing using speech recognition (Lex), queues, routing profiles/skilling, users, porting of TFN and DIDs.•Adhering to work instructions from team, monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement fixes•Strengthen understanding in maintaining security, backup, and redundancy strategies as defined by senior staffSummary of Key Responsibilities•Solution Design•Receives direction from senior staff on design patterns and references design documentation as part of implementation and production support•Helps to outline support and sustainment model for service(s) being implemented•Provide guidance on implementation through the lens of Operational Sustainability•Influences without authority (mainly with other System Admins and peers)•As requirements from Senior Engineers may change, support need in alignment with standard design and implementation patterns