The Infrastructure System Engineer (SE) is responsible for direct support of internal and external customers to provide technical assistance and be an active member of the sales team to represent the company solutions! Responsible for pre- and post-sales support on product information, installations, and quality troubleshooting. The SE is also responsible for enabling our sellers and partners.How You'll Help us Connect The WorldWork closely with sales and marketing to provide pre-sale and post-sale application engineering support to provide additional value to our customers. This may include traveling to customer facilities with sales and marketing personnel when additional technical expertise is required.Create and update solutions presentations for end-user customers and Consultants geared toward enhancing sales of CommScope's product lines through discussions of current systems technologies.Contribute new material back to the larger technical community for broader use.Act as liaison between North America/global customers and manufacturing/engineering by forwarding customer technical requests and coordinating communication and follow-up with customers, Technical Managers, and Account Managers on results of requests.Interact with Enterprise System Engineers to gather and provide feedback to PLM and product engineering on current market trends and design features that will improve the marketability of the product line.Work closely with engineering and PLM for the design and development of new products with a particular focus on application support.Develop on-site warranty certification inspection documentation to ensure that CommScope guidelines have been followed during the installation.Provide training for installation partners and end-users in accordance with installation instructions and guidelines.Contribute to Enterprise Solutions product literature maintenance by identifying inconsistencies and errors.Support sales and marketing with any media activities. This may include writing articles for publications, assisting with advertising, or preparing technical documentation such as design guides.Required Qualifications for ConsiderationEducation: Bachelor/master's degree in Electronics, Telecommunication, Computer or appropriate field or equivalent job experience.Experience: 5+ years of relevant experience (10 years preferred) with structured cabling, design, and installation.Technical Skills: Good understanding of LAN/WAN systems and physical media requirements, including wireless applications.Travel: Up to 25% travel outside of the territory.Certifications: Hold Current Certification BICSI RCDD, BICSI DCDC, BICSI OSP, FTTH.Location: You must live within the NY/NJ/PA (Philadelphia) area.You Will Excite Us If You HaveHold Current Certification BICSI DCDC, BICSI OSP, FTTH.Experience working knowledge of Data Center functional areas (MDA, HDA, EDA, ZDA, EF) and familiar with data center industry trends.Demonstrated experience with local structured cabling standards (e.g. ANSI/TIA 568, ISO 11801, ANSI/TIA-942-A).The expected total compensation range (base and sales incentive plan) for this position - $140,000-$205,000.What happens after you apply?Learn how to prepare yourself for the next steps in our hiring process by visitinghttps://careers.commscope.com/how-we-hire.Why CommScopeCommScope is pushing the boundaries of communications technology. For over 40 years, we've been leaders in innovating 5G, private networks, and Gigabit speeds everywhere – we're always anticipating what's next. Developments such as the Internet of Things, seamless connectivity, Cloud, and 5G introduce new requirements and demand creative thinking. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.CommScope is an Equal Opportunity Employer, including people with disabilities and veterans. To learn more visit careers.commscope.com/eeo.
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