Responsibilities :Team Coordination and Support:Coordinate the day-to-day operations of a Client Services team, ensuring tasks are completed efficiently and effectively.Assist in the professional development of team members through regular feedback and identifying training opportunities.Execute strategies to promote team engagement and morale, aiming to reduce turnover and build a positive work environment.Assess team performance with respect to client service objectives, assisting in setting realistic targets and identifying opportunities for improvement.Help mediate and resolve conflicts within the team, promoting a culture of cooperation and mutual support.Project Assistance and Operational Enhancement:Support internal projects that aim to improve client service procedures, working to find efficiency improvements.Aid in the execution of regional initiatives, helping to enhance the overall client experience.Facilitate communication and coordination with other departments to support a cohesive client service strategy.Serve as a support point for internal queries and issues, helping to address challenges and escalate as needed.Client Interaction and Support:Assist in managing communications with clients, contributing to strong client relationships and high-quality service delivery.Participate in client meetings and support follow-up actions to ensure client needs are met and issues are resolved satisfactorily.Provide support in managing and documenting client escalations, working towards swift and effective resolutions.Industry Engagement and Learning:Stay informed about industry standards and trends to support informed team discussions and client service delivery.Utilize knowledge of the financial industry to support client services and enhance the team's understanding and capabilities.Required Skills:3+ years of management experience in the FinTech IndustryExcellent analytical, problem-solving, and interpersonal skills.Flexibility/Adaptability/Managing Multiple PrioritiesAbility to build strong, trusting relationships with FactSet clients and internal stakeholders.Fluency in English, written and verbal.Preferred Skills:Knowledge of financial products and instrumentsEnthusiasm for working closely with investment professionals.Strong analytical and critical thinking abilitiesExcellent interpersonal skills with a strong sense of initiative, team playerTechnical and application knowledgeInterest and affinity to work with software, data and analytics.Proficiency in Excel and financial formulasGenuine interest in capital markets and portfolio managementExperience with Performance Measurement & Attribution, or Risk ManagementFinancial background in the Asset Management industry