Team Lead, SAP Managed ServicesTeam Lead, SAP Managed ServicesApply locations: Remote BrazilTime type: Full timePosted on: Posted 3 Days AgoJob requisition id: R-101347About Rimini Street, Inc.Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner.We are actively seeking a Team Lead, SAP Managed Services.
This is a remote position based anywhere in Brazil.Position SummaryThe role of the Team Lead, SAP Managed Services is to provide exceptional remote-based team leadership and application support for mission-critical SAP applications as part of our global customer support team.Experience10+ years relevant SAP Software Product Support experience - Techno-Functional Skills needed.Proficiency in one (or more) of the following SAP Modules: MM / WM / FICO / SD / HCM / PP / PM5+ years of SAP AMS support experience5+ years of relevant Team Leading Experience in hiring, leading, mentoring teams of 7+ people providing SAP AMS Support.Essential Duties and ResponsibilitiesLead the SAP Managed Services Delivery team to achieve all Client and Employee satisfaction targets while managing to financial targets.Build, grow, and evolve a strong, cohesive team to deliver SAP support for our clients.Drive resolution for complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.Work closely with customers daily to understand their needs.Provide in-depth knowledge of the Support delivery process.Collaborate with team members in a virtual team environment.Manage one or more key assigned accounts as a technical/functional advisor.Develop application break fixes for critical product defects.Create scripts to identify, analyze and correct data issues.Provide expertise, guidance, and participation during the sales cycle to the Sales team.Communicate effectively across various organizations within Rimini Street.SkillsFluent English skillsExpert level Functional and/or Technical Expertise in multiple SAP ERP modules.Knowledge of localizations: architecture, implementation, and key functionality.Expertise with SAP 4.x and ECC platforms.Knowledge of SAP maintenance/patching mechanics and SAP architecture.Demonstrable history solving complex problems across multiple modules.Superb trouble-shooting skills.Strong knowledge of key application functionality, tables, and relationships.Excellent interpersonal, presentation and communication skills – verbal & written.EducationBachelor's degree in computer science, Information Technology, or a related field.LanguageFluency in both English & Portuguese is required.LocationBrazil, remoteWhy Rimini Street?We are looking for talented, passionate people to help us build our future at Rimini Street.Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer.Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.About UsIn 2005, we disrupted the industry by pioneering extraordinary enterprise software support powered by extraordinary people.We are looking for talented, passionate people to help us build our future at Rimini Street.Connect with Us!Feel free to connect with us by signing up to receive updates on new jobs and opportunities!
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