Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes our locally-issued corporate cards, a Bill Pay product, financing solutions, and our highly-rated software platform; already being used by thousands of the most successful companies across the region. As a Technical Account Manager specializing in Enterprise ERP Integrations, you will be the trusted advisor and technical expert for our most strategic B2B clients in Brazil. You will lead the end-to-end implementation of complex integration projects between our platform and enterprise ERP systems (e.g., SAP, Oracle, TOTVS, Omie, Sankhya), ensuring seamless coordination between internal teams, external vendors, and client stakeholders. Your ability to navigate technical challenges, manage project timelines, and foster strong client relationships will be critical to the success of these integrations. Responsibilities: Project Leadership: Drive the successful implementation of large-scale ERP integration projects from initiation to completion. Technical Expertise: Serve as the primary technical point of contact for clients, providing guidance and support on our APIs, integration best practices, and ERP system configurations. Vendor Management: Identify, evaluate, hire and manage relationships with third-party vendors involved in the integration process, such as ERP consultants and implementation partners. Internal Alignment: Collaborate closely with internal teams (Product, Engineering, Sales) to align roadmaps, prioritize resources, and resolve technical issues related to ERP integrations. Client Relationship Management: Build and maintain strong relationships with key stakeholders at enterprise clients, ensuring their ERP integration needs are met and their satisfaction is high. Risk Mitigation: Proactively identify and mitigate technical and project risks that could impact the successful implementation of ERP integrations. Documentation: Maintain detailed project documentation, including technical specifications, project plans, status reports, and ERP-specific configurations. Qualifications: Education: Bachelor's degree in Computer Science, Engineering, or a related field. Experience: Proven track record of leading complex ERP integration projects in the Brazilian market. 5+ years of experience in a technical customer-facing role (e.g., Technical Account Manager, Solutions Engineer, Customer Success Manager) with a focus on ERP systems. Deep understanding of ERP systems (SAP, Oracle, TOTVS), their APIs, integration patterns, and data structures. Experience managing external vendors specialized in ERP implementations and navigating enterprise procurement processes. Excellent communication and interpersonal skills, with the ability to build rapport with technical and non-technical stakeholders in Portuguese and English fluently. Technical Skills: Familiarity with relevant programming languages, cloud technologies (AWS, Azure, GCP), and integration platforms (e.g., Mulesoft, Dell Boomi). Additional Skills & Pluses: Strong analytical and problem-solving skills, with a strategic mindset. Quick learner, adaptable to changes and willing to shift directions as needed. Innate curiosity and an ability to thrive in an ambiguous and rapidly changing startup environment. Organizational skills to help create clear documents and presentations to stakeholders and clients. Spanish proficiency is a plus. We value: Clarity: Open and direct communication. Simplicity: Pare things down to the essential. Ownership: We're all owners and act like it. Pride: Make quality products we're proud of. Always Be Changing (ABC): Continuous self-improvement. Inclusivity: Every voice counts; we value each other for our shared mission and contributions. We offer: Competitive salary & a robust stock ownership plan. 100% flexible work model. A set of benefits that are adaptable to your needs & way of life. Opportunities for growth in a fast-paced environment. A chance to shape B2B payments in Latin America and increase the region's economic competitiveness.
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