Technical Account Manager - Support Marketplace IntegrationsAre you someone that can make a huge impact on Amazon's ability to support our business growth?
Are you equally comfortable digging into business and technical issues as drilling into metrics to solve a customer problem?
Then this is the position for you.
We are looking for a Technical Account Manager to provide support for our integration ecosystem between Marketplace Hubs (Integrators) and Amazon's marketplace in Brazil.
The Technical Account Manager will deep dive into a wide variety of integration cases, find the root cause, and address the best solution internally or with our partner Integrators.
In this role, you will be required to build relationships and interact daily with all Integrators to create a timely and positive support experience.
You will also be required to understand our integration APIs (SP-APIs) and provide business and technical guidance to sellers, Integrators, or internal teams.
An ideal candidate is a fast learner, with high curiosity to understand problems from both technical and customer points of view and own these cases until they are resolved.
This position also entails executing root cause analysis and suggesting improvements to be included in our roadmap.
Core responsibilities for this position include: Handle 1st level support cases of multiple stakeholders (Integrators, Sellers, and Amazon's internal teams)Constantly interact with focal points in each Integrator to quickly solve issuesHave knowledge of the SP-APIs and the main particularities of our integrationsAnalyze integration logs and technically determine what needs to be doneWork directly with architects to help reproduce and resolve customer issuesUnderstand pain points from the customer perspective and effectively adjust communication between technical and business.Work on critical, highly complex customer problems that may span beyond integration issuesUpdate and expand our Knowledge DatabaseDrive customer communication during critical eventsBASIC QUALIFICATIONS- Experience scripting or coding
- Experience communicating effectively with senior leadership
PREFERRED QUALIFICATIONS- Knowledge of internet fundamentals
- Knowledge of cloud computing concepts
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