Technical Advisor Propulsion Brazil

Kongsberg Maritime, Global Customer Support division
Position description:

Regional and Local customer focus
Focus on Customer solutions (technical, not sales)
Solutions directly related to installation market
Promote/Innovate KM solutions to customer special projects
Support and develop the team's competence
Spend time/dedicated sitting/working at customer site for defined amount of time (weeks/month) or duration of assigned projects
Consider higher volume/fleet/SLA customers
Local contact/mediator for between customer and project management in the region when needed
Technical point of contact for assigned customers
Ensure customers are aware of KM solutions
Work closely with Aftermarket sales
Be part of the regional "Technical Advisor Team" for P&H Americas
Technical escalation point in the region
In-Office Technical support to our customers (mail/phone support).
Proactively follow up on requests, cases and incidents to ensure continuous progress and feedback to customers
Remote Support
Assist engineers, coordinators and aftermarket in technical and operational issues
Facilitate our internal and external service network with exchange of knowledge
Ensure effective links with other departments in our organization
Participate in 24/7 duty phone / Trio
Some travel activity

Key experience and requirements:

Senior or Lead engineer looking to use their expertise to mentor, advise sales, customers, and drive customer experience through remote support
Collaborative and Team Player
Desire to share technical expertise
Engage and Communicate
Able to travel internationally

The position reports to local Operations Manager.
Location:
Niteroi, Brazil

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