Technical Client Success for US-based SaaS company (Remote) Paired is a global staffing and recruiting agency that connects remote work with top-tier talent.
We are currently seeking a Technical Client Success Specialist to join our client, a US-based SaaS company.As a Technical Client Success Specialist, you will be responsible for ensuring that clients derive maximum value from our software solutions, acting as a trusted advisor during their journey.Responsibilities Build and maintain strong relationships with clients to understand their technical needs and objectivesProvide expert guidance and support on software integrations, product features, and troubleshootingConduct onboarding sessions and training for new clients to ensure they are comfortable using the platformMonitor client usage and health metrics to identify opportunities for upselling or expansionCollaborate closely with product and engineering teams to relay client feedback for continuous improvementDocument client interactions and maintain accurate records of support issues and resolutionsConduct regular check-ins with clients to ensure satisfaction and address any concernsStay updated on product updates, technical enhancements, and industry trends to provide informed supportWork independently in a remote environment while managing multiple client accountsRequirements Proven experience in a client success, customer support, or technical account management role, preferably within a SaaS environmentStrong technical aptitude and ability to understand complex software solutionsExcellent communication and interpersonal skills, with the ability to build rapport with clientsExperience in conducting training sessions and onboarding for clientsProficient in using CRM and customer support toolsAbility to prioritize tasks and manage time effectively in a remote work settingUp-to-date resume that highlights relevant experience in client success or technical supportCover letter expressing your passion for customer success in a technical environmentBilingual is a plusBenefits Competitive salary (USD)Work From HomeFlexible hoursSeniority level Entry levelEmployment type Full-timeJob function Engineering and Information TechnologyIndustries IT Services and IT Consulting#J-18808-Ljbffr